Everything we can offer you
Our full-service short-let management is designed to take care of absolutely everything – we think of and cover it all, so you can avoid the day-to-day hassles of running a business.
Included for 12%
The Full Scope of our Property Management Service
Once we’ve onboarded your property and made your listing live, our local teams take over the day-to-day operations, managing every guest, each booking, and all the details to keep your short-term let running smoothly and profitably.
From the first enquiry to the final clean, we’ve designed our service to keep you entirely in control, while we deliver the best possible guest experiences.
When you work with HelloGuest, you’ll get more for your money…
- Full-service property management covering every operational detail.
- Hands-off experience for property owners with minimal direct involvement.
- Includes check-in/out, cleaning, laundry, maintenance, and inquiry management.
- Transparent fee structure with no hidden platform or cleaning fees.
- Management fee charged only on the net nightly rental price.
- Competitive advantage over companies that bundle fees into higher management charges.
We don’t just create listings and hope they convert; we build them from the ground up to perform. From professional photography and copywriting to platform-specific formatting and optimisation, we’re your team on the ground to help your property stand out from day one.
Our in-house pricing teams and expert algorithms handle real-time pricing updates across all major platforms so we can maximise your bookings and keep your calendar competitive year-round. All you need to do? Decide the availability and we’ll take care of the rest.
We take care of the entire booking process, from managing your enquiries to vetting guests before confirmation. Our local teams handle all types of guest communication throughout each stage. You’ll never have to worry about messages going unanswered or dealing with last-minute check-ins.
Our guest support teams handle all guest enquiries very quickly and professionally, whether before, during or after each stay. We promise a seamless experience that earns great five-star reviews and repeat bookings.
On-site guest support
Issues can happen — our local response teams are on hand to assist with lockouts, maintenance concerns, or any on-the-ground support a guest might need. We manage it in real-time so you don’t have to.
We focus on cleaning, guest turnover, and maintenance. Our local teams ensure each property is professionally cleaned after every guest via our housekeeping app. We manage regular inspections and handle maintenance through trusted local contractors.
First impressions count, and photos have the power to make or break your listing. Our onboarding process includes a full set of professional photos, free of charge (dependent on location), to showcase your space in its very best light, allowing us to increase click-through and booking rates to your listing across 40+ channels.
Some homes may require a little help in terms of style and furnishing to be right for the type of guests you are trying to target. We offer an additional styling service, where we can assist with everything from layout suggestions to sourcing furniture, decor and amenities that match the expectations of the guests we’re trying to attract.
Part of our service is to alleviate the stress of new local regulations, licenses, and permits. Whether it’s fire safety, insurance details, or planning rules, we help to keep you and your property compliant so you don’t have to get bogged down with keeping up to date and understanding changes in laws and regulations.
Through our property management dashboard app, you’ll be able to track your performance, revenue and booking history. Understand your finances with clear, transparent reporting and no hidden fees or confusing deductions.
If something breaks, we’ll fix it, quickly, efficiently and using trusted local tradesmen. We’ll coordinate the repairs, keep you informed, and ensure that your property maintains high guest experiences, so its condition never suffers.
We’ll get your property live across 40+ booking platforms, making sure it’s optimised for each to achieve the best visibility and rankings. With us, your property won’t be lost in search, amongst the competition or excluded in filters.
Our secret weapon? A team that’s been together for years
No revolving door of strangers — just familiar, trusted faces. We grow with you — same people, same values, same service, year after year:
Admin & Marketing
Onboarding & Support
Onboarding, Client Support
Maintenance and Task Management
Customer Service Lead
Learn more about how we work:
More information for new clients:
Key Takeaways
Client Services summary
- “Everything included for 12%”: we are a full-service short-let management that covers day-to-day operations, with a transparent fee model (no hidden platform/cleaning fees; fee charged on the net nightly rental price).
- High-performing listing setup from day one: HelloGuest positions listing creation as performance-led (professional photography, copywriting, platform formatting and optimisation) rather than simply “putting it online.”
- Revenue protection through real-time pricing + broad distribution: HelloGuest highlights real-time price/availability updates and gets properties live across 40+ booking platforms, aiming to keep calendars competitive year-round.
- End-to-end guest and on-site support to protect reviews: HelloGuest emphasises fast guest messaging, booking request handling (including vetting), and local on-the-ground support for issues such as lockouts and maintenance, so owners don’t get pulled into emergencies.
- Operations that keep standards consistent: HelloGuest emphasises managed cleaning/laundry, regular inspections, and maintenance coordination with trusted local contractors to maintain the guest experience and avoid downtime.
- Owner visibility without owner workload: HelloGuest highlights reporting via a dashboard app to track performance/revenue/booking history, positioned as “financial peace of mind” without confusing deductions.
