Manage Your Lettings Better
The short-let market in the UK is trending – let’s talk about the cost of property management and how our services can generate you a higher passive income. Call 0203 4886935 or send us a message.
3-6 Month Short-Let Rental Services
As your partnered expert managers and advisors on short-lets, HelloGuest has collated all the information you need to know about getting ready to launch into the short-letting or take it by storm.
Due to our knowledge, experience and tips, clients better understand how much value their property portfolios can generate on the short-let market. With pricing models from 12%, owners can maximise their returns and monthly income payments without lifting a finger.
When onboarding, HelloGuest’s in-house management and marketing team will work tirelessly to ensure your properties beat the search algorithm to increase the performance and booking rate of your online listing and, in turn, boost short-term revenue.
Read our guide below to see exactly how much we’ll need you to be involved in the onboarding process and the features and furnishings we’ll need in place to begin.
When choosing us as your property managers and growth strategists, owners can expect HelloGuest to provide guides and documents that aim to introduce you to our world and answer any concerning questions you might have.
Flexible Property & Short-Let Management Service
Listing Management | Guest Management | Property Management
- Endless communication and guest vetting
- Housekeeping services between guests
- Complimentary amenities provided
- Income and growth strategies for property portfolios
- 24/7 Support and resources for both guests and owners
“I rarely write reviews, only if something is extraordinary.
I often travel abroad and need someone to manage my place while away. I’ve tried 3 other companies already, they promised everything but delivered nothing. Luckily I’ve found HelloGuest, and I couldn’t be more satisfied.” – Richard, London
Short-let management in London, Bristol, Edinburgh, Glasgow, Brighton, Bath and more.
Multiple Booking Platforms
As your all-inclusive short-let management partner, we'll get rid of your hosting headaches
Getting Your Listing Live
Depending on your circumstances, we will take over an existing listing or create a new one.
*We will need your input on the property’s details covered in the onboarding process.
Some booking channels, like Airbnb, are relatively easy and quick to start advertising on. Other booking sites and systems might slightly delay adding new listings as they authenticate our listings.
Property Photos
Photos are key in the short-letting world – they can make all a difference when a guest chooses between properties.
Our evidence shows photos significantly impact bookings, so we strongly suggest having professional photos taken. If you need any help with this, do let us know.
In addition, many booking channels have some minimum requirements:
- A minimum of at least 10 horizontal photos.
- 1920 x 1080 pixels and 10 MB.
- Cover each room and space inside and outside, plus a few photos of larger or more important spaces, such as the living room.
Set Your Rental Availability
Provide us with any dates the property is available for rentals.
We understand that life happens and things pop up last minute, so if you have any changes to the booking availability, you can always inform your account manager by email.
Due to the number of bookings, modifications, amendments and cancellations we handle, we cannot notify you beforehand of any changes on our side.
From
12%
+ VATResults You Should Care About
86.5%
Average Occupancy Rate1,689
Properties4.5
Trustpilot ScoreThe HelloGuest Team
Some might call us hosting experts – and that’s because we deal with every aspect of the market. Our dedicated, independent support team are specialists in the short-let industry and make thoughtful decisions to increase your estate earnings.
From designing and crafting the perfect copy for your listings to adjusting the price and maximising customer interactions, we do it all with our complete property management services.
Many landlords will agree that we offer a dedicated, enjoyable service that offers owners greater flexibility and more control over their property. Together, we’ll set up the rules to improve your guests’ experience and yours.
Our Diverse And Talented Team
- Guest Experience Team: Our first priority will always be your guests. Our 24/7 interactive support team will give your guests the information and resources they need for a memorable stay.
- In-House Marketing Strategists: Our technical team behind the scenes will ensure your live listings tick every box to turn your property into a fully profitable business with proven-to-work strategies.
- Account Managers: Every month, we’ll share the data with owners with an overview of your payments and transactions in an easy-to-read report.
- Housekeeping Team: Based across the UK, our trusted housekeepers are vetted and trained to turn the property over, adhering to strict guidelines.
- Maintenance Team: We’re partnered with builders and property maintenance companies across the UK, who can provide you with the best rates to maintain and upkeep your property.
Cancellations, policies, insurance and more
There are some instances where you may need to or want to cancel an existing booking.
We try to avoid this as much as possible and ask our co-hosts to avoid cancellations, as these apply fees to bookings and often lead to listings having penalties.
When a listing has a penalty, the booking channel will likely show them lower in search results, ultimately affecting your overall booking rate, pricing and returns.
Some channels do not favour listings with multiple cancellations, and they might even delist the property from their site.
The cancellation fees will vary by booking platform and the different booking channels’ cancellation policies.
HelloGuest also applies a cancellation fee per booking as per the terms of the agreement.
Guests often amend or cancel bookings, which applies some cancellation to their booking, but it depends on the cancellation policy.
Sultana Rabiya
30. March, 2023.
Great company with great people. Always responds on time.
leech3333
5. March, 2023.
Highly reputable company, trustworthy and professional. Excellent management team, would definitely recommend to friends and family.
Christine James
27. February, 2023.
Great service!! Really helpful with any queries we have, nothing too much trouble. Highly recommend!
Jack Beattie
22. February, 2023.
Thank you to everyone at Helloguest, appreciate all the help getting my property listed and booked out for the periods when I'm away. Veronica and Emily helped me get things set up and gave good advice on how to best furnish the flat including getting a sofa bed for extra guests. Customer service have always responded quickly and blocked dates for my stays. Would recommend to anyone looking for an Airbnb or short term rental management service.
Mariann Komar
24. January, 2023.
As a property owner it took a lot of time and work to manage bookings. Now that I found Helloguest I don't have to worry about anything while I'm abroad. They organize cleaning, take care of the guests and solve the maintenance issues. They also manage and advertise my place on many platforms. I can honestly recommend them because I'm very happy with their service. I know my place is in good hands.
Peter Hudson
24. January, 2023.
Helloguest have been managing my property for a number of years and I have found them to be honest, efficient and helpful. I would recommend them.
B Sykes
14. December, 2022.
I switched to HelloGuest after using another agency, which almost put me off Airbnb for good. Toby and Veronica however, have been incredible in turning things around. Property was managed well, cleaning all taken care of and looks like guests couldn't be happier. Would 100% recommend their services to anyone in need of Airbnb management in London or beyond.
Personal Items and Damages
We recommend removing any valuable or sentimental items or locking them up so guests cannot access them.
Guests rarely intentionally cause damage; however, opening your home to guests means they will naturally use household items, which might expose them to greater usage and wear and tear.
NOTE: We are not responsible for guest damages. With short-lets, inventory checks might be limited compared to long-term letting as the property is serviced seven days a week, which might mean certain housekeepers won’t be familiar with the condition of each property between guests.
Any damages, missing items or maintenance issues are identified and reported as a need to be addressed. Claims can be raised if valid.
Host Damage Protection & Insurance
- We take deposits from guests (the amount taken depends on the property size and contents).
- Some channels, such as Airbnb, offer a host guarantee (www.airbnb.co.uk/guarantee), providing additional protection if damages exceed the deposit amount.
- Your home insurance policy may also cover you, but we recommend you check with your provider and the terms beforehand. You might also consider taking out a specialised policy for short lettings to give you full cover and peace of mind. Again, we can recommend to you suitable providers to contact.
