Stays from one day to six months
Earn more from your UK short let without managing bookings, guests, cleaning or maintenance yourself. HelloGuest provides complete short-let management for stays from one night to six months: fees starting from 12%.
Flat is great. Amazing location. Lewes is fantastic.
Host not enthusiastic to resolve issues and no highchair or cot available despite being listed/photographed and booking for a baby.… read more
Asha4/28/2024
1 day to 6 months- Short-Let Rental Services
Due to our knowledge, experience and tips, clients better understand how much value their property portfolios can generate on the short-let market. With pricing models from 12%, owners can maximise their returns and monthly income payments without lifting a finger.
When onboarding, HelloGuest’s in-house management and marketing team will work tirelessly to ensure your properties beat the search algorithm to increase the performance and booking rate of your online listing and, in turn, boost short-term revenue.
Read our guide below to see exactly how much we’ll need you to be involved in the onboarding process and the features and furnishings we’ll need in place to begin. As your all-inclusive short-let management partner, we’ll get rid of your hosting headaches
What type of property are you ready to let?
Second/holiday home
Holiday home not performing the best it can? Is it sitting empty most of the season?
Multiple property owner
Have a portfolio of properties you feel are not being managed to their full potential?
Flexible Property & Short-Let Management Service
Listing Management | Guest Management | Property Management
- Endless communication and guest vetting
- Housekeeping services between guests
- Complimentary amenities provided
- Income and growth strategies for property portfolios
- 24/7 Support and resources for both guests and owners
When choosing us as your property managers and growth strategists, owners can expect HelloGuest to provide guides and documents that aim to introduce you to our world and answer any questions you might have concerning it.
“I rarely write reviews, only if something is extraordinary.
I often travel abroad and need someone to manage my place while away. I’ve tried 3 other companies already, they promised everything but delivered nothing. Luckily I’ve found HelloGuest, and I couldn’t be more satisfied.” – Richard, London
Getting Your Listing Live
Depending on your circumstances, we will take over an existing listing or create a new one.
*We will need your input on the property’s details covered in the onboarding process.
Some booking channels, like Airbnb, are relatively easy and quick to start advertising on. Other booking sites and systems might slightly delay adding new listings as they authenticate our listings.
Property Photos
Photos are key in the short-letting world – they can make all a difference when a guest chooses between properties.
Our evidence shows photos significantly impact bookings, so we strongly suggest having professional photos taken. If you need any help with this, do let us know.
In addition, many booking channels have some minimum requirements:
- A minimum of at least 10 horizontal photos.
- 1920 x 1080 pixels and 10 MB.
- Cover each room and space inside and outside, plus a few photos of larger or more important spaces, such as the living room.
Set Your Rental Availability
Provide us with any dates the property is available for rentals.
We understand that life happens and things pop up last minute, so if you have any changes to the booking availability, you can always inform your account manager by email.
Due to the number of bookings, modifications, amendments and cancellations we handle, we cannot notify you beforehand of any changes on our side.
The HelloGuest Team
Some might call us hosting experts – and that’s because we deal with every aspect of the market.
Our dedicated, independent support team are specialists in the short-let industry and make thoughtful decisions to increase your estate earnings.
From designing and crafting the perfect copy for your listings to adjusting the price and maximising customer interactions, we do it all with our complete property management services.
Many landlords will agree that we offer a dedicated, enjoyable service that offers owners greater flexibility and more control over their property. Together, we’ll set up the rules to improve your guests’ experience and yours.
Our Diverse And Talented Team
- Guest Experience Team: Our first priority will always be your guests. Our 24/7 interactive support team will give your guests the information and resources they need for a memorable stay.
- In-House Marketing Strategists: Our technical team behind the scenes will ensure your live listings tick every box to turn your property into a fully profitable business with proven-to-work strategies.
- Account Managers: Every month, we’ll share the data with owners with an overview of your payments and transactions in an easy-to-read report.
- Housekeeping Team: Based across the UK, our trusted housekeepers are vetted and trained to turn the property over, adhering to strict guidelines.
- Maintenance Team: We’re partnered with builders and property maintenance companies across the UK, who can provide you with the best rates to maintain and upkeep your property.
FAQs
There are some instances where you may need to or want to cancel an existing booking.
We try to avoid this as much as possible and ask our co-hosts to avoid cancellations, as these apply fees to bookings and often lead to listings having penalties.
When a listing has a penalty, the booking channel will likely show them lower in search results, ultimately affecting your overall booking rate, pricing and returns.
Some channels do not favour listings with multiple cancellations, and they might even delist the property from their site.
The cancellation fees will vary by booking platform and the different booking channels’ cancellation policies.
HelloGuest also applies a cancellation fee per booking as per the terms of the agreement.
Guests often amend or cancel bookings, which applies some cancellation to their booking, but it depends on the cancellation policy.
We recommend removing any valuable or sentimental items or locking them up so guests cannot access them.
Guests rarely intentionally cause damage; however, opening your home to guests means they will naturally use household items, which might expose them to greater usage and wear and tear.
NOTE: We are not responsible for guest damages. With short-lets, inventory checks might be limited compared to long-term letting as the property is serviced seven days a week, which might mean certain housekeepers won’t be familiar with the condition of each property between guests.
Any damages, missing items or maintenance issues are identified and reported as a need to be addressed. Claims can be raised if valid.
- We take deposits from guests (the amount taken depends on the property size and contents).
- Some channels, such as Airbnb, offer a host guarantee (www.airbnb.co.uk/guarantee), providing additional protection if damages exceed the deposit amount.
- Your home insurance policy may also cover you, but we recommend you check with your provider and the terms beforehand. You might also consider taking out a specialised policy for short lettings to give you full cover and peace of mind. Again, we can recommend to you suitable providers to contact.
Manage Your Lettings Better
The Short-Let Market In The UK Is Trending – Let’s Talk About The Cost Of Property Management And How Our Services Can Generate You A Higher Passive Income. Call 0204 5870947 Or Send Us A Message.
Key Takeaways
Short Let Management summary
- Hands-off income, faster performance: We position this as “manage without lifting a finger,” aiming to maximise monthly income through pricing models starting at 12% and proactive optimisation to improve the booking rate.
- End-to-end short-let operations (1 day to 6 months): the service is designed to fully cover listing, guest, and property management, including guest vetting, communication, housekeeping between stays, and ongoing support.
- Stronger listings that win bookings: HelloGuest emphasises beating the “search algorithm” via in-house marketing and listing optimisation, plus guidance on getting the basics right.
- Owner control where it matters (availability + rules): you provide your availability and key property details during onboarding; HelloGuest runs the day-to-day execution, with an account manager and clear owner reporting.
- Reliable teams to protect guest experience (and reviews): we highlight 24/7 guest support, vetted housekeeping, and maintenance partners—positioned as reducing owner headaches while keeping standards high and guests happy.
