FAQWe have compiled a list of common property management questions and answers. Don’t hesitate to contact us if your question is not here.
Company Questions
Do you operate nationwide?
Do you cover property maintenance?
We can help manage any property maintenance and repairs during guests’ stay.
The service includes coordinating with suitable tradesmen to fix common issues, such as boiler/heating, electrical, locks, plumbing and handyman general repairs.
How much do your services cost?
Please visit our pricing page for an indication of rates and contact us for a more detailed and free estimate of how much your property could earn.
Generally, we operate a commission-based model with the advantage that if we don’t get bookings, then we don’t get paid, so we are incentivised to get you bookings.
What is mid term letting?
Mid-term letting typically covers stays between 1 month up to 6 months. Any stay longer than 6 months is considered a long-term stay and has different legal requirements for rental.
What are the requirements to let mid term?
The property needs to be available for rental for at least 1 month. Typically, the landlord must cover the bills and services, such as providing the internet and TV, while the tenant pays the rental fee. This, however, is for agreement with the tenant.
Do you take a deposit for mid term rentals?
We always recommend to take a deposit. The amount of deposit will depend on the value of the rental and property.
What type of tenants rent mid-term?
Mid-term tenancies suit professionals coming over for work, people visiting friends or an area for an extended period, mature students or people needing temporary accommodation if they are doing work on their principal home.
What is long-term letting?
Long-term letting is a tenancy of at least six months.
What are the requirements for letting my property long-term?
There is a legal requirement to use a Shorthold Tenancy Agreement (AST) and for the deposit to be protected by a recognised independent deposit protection scheme.
The property will also need to meet rental requirements and regulations. These include having a valid Gas Safety Certificate, Energy Performance Certificate, Electrical Installation Condition Report, smoke alarm and carbon monoxide detectors, if applicable.
The timing, use and issuing of the correct documentation and tenant checks are also critical parts of the rental.
Do tenants have to pay a deposit?
The deposit is held to ensure any damages (over and above fair wear and tear) can be corrected at the end of the tenancy.
There are specific requirements for the amount of deposit to be held and protected in an approved Tenant Deposit Scheme. This is designed to protect the landlord and tenants in case of damages and disputes.
What happens if there any damages?
Once you have identified the damages, it’s necessary to assess if these are caused by fair ‘wear and tear or through misuse or damage. If it’s wear and tear, the landlord covers the repair costs. If it’s damaged, the tenants would be liable for the cost of repairs.
If damages have been identified, the best approach is to agree with the tenants to deduct an amount from the deposit.
Getting an independent inventory done before and after the tenancy is very important as this provides an objective basis to verify the state of any items before and after the tenancy. This will help support the case if there are any damages identified.
If tenants dispute the amount, this will have to go through arbitration through the deposit scheme where the deposit is being held. They will gather evidence and decide if to award any costs for damages.
What does referencing involve?
The reason for referencing is for the landlord to be certain that their tenant won’t have any problems paying the rent every month and will take good care of the property.
Tenants applying to rent need to give details of their employer and income, their previous address, bank details, proof of ID and pass a positive credit check, and these will be checked to ensure they can commit to rental payments. Right-to-rent checks are also necessary and the responsibility of the landlord.
Do you provide full management?
Yes, depending on your needs, we can provide only tenant-find services and a full management service.
We have a very strong and established full management service as we let many properties on a short-let basis for owners and must be very responsive to property management needs.
Who covers the utility bills?
Tenants normally cover all the utility bills, council tax and any services they use, such as TV, telecoms and internet.
The landlord usually covers service charges, but this may vary.
