Short Stay Guest Management Blog

HelloGuest is an independent third party and is not affiliated or endorsed by Airbnb or its affiliates or any other booking platform, in any way.


How to Encourage Repeat Guests


If you have a short let property it’s great when you receive a booking but what’s even better is when those guests return time and time again, as well as refer you onto their friends, family and co-workers.

The big question is how do you go about getting repeat business? It may seem obvious (and some things are!) but there are lots of areas that property owners often overlook. We have put together some tips to get you well on the way to ensuring that you are at the top of your guests’ list of places to stay.

Target Audience

The first thing you need to think about is whom you are trying to market your short let property to. For example, if you are charges are above average then that’s fine but you need to invest time and money into ensuring that you are providing your guests with a luxury experience. If you are looking to appeal to families then think about child safety and smaller details such as providing games.

Your target audience should also dictate the way in which you lay out your rooms, for example families would require a mix of single and double beds whereas a hen party may prefer all singles. If you are trying to appeal to a mix of people then buy versatile furniture, such as beds that can be easily moved around and pushed together.


Ensuring that your property is clean may sound obvious but this doesn’t just mean a quick scout around with the hoover in between guests. Instead you should be implementing a strict cleaning schedule that includes dusting, hovering, floor washing, bathroom cleaning as well as providing fresh linen and towels. Nothing should be left untouched, even those areas that you think that nobody will ever look (like behind the radiators!). Remember it can only take one person and one bad review to tarnish your good name.

Attention to Detail

If you really want to stand out from other short let properties then you really need to go that extra mile.

Before you let out your property make sure that you have lived in it yourself so that you can experience life as a guest and ensure that it is fully equipped for cooking, sleeping, sanitation and leisure. Ask yourself what would have made your experience better?

Some small touches that you may want to consider to give you an edge are books, magazines/newspapers, milk, bread, butters, conserves, scourers and washing-up liquid. It is also nice to include an information book on the property itself (such as how to work certain appliances) as well as details on what to do in the local area.

Essentials and Gifts

Leave a lasting impression on your guests and invest in some luxury shampoos, conditioners, body washes, body lotions and toilet roll. If you really want to stand out you could also consider leaving a gift for when your guests arrive at your property, such as champagne or a hamper.


It is important that you keep your property looking fresh to avoid disappointment, as guests will expect to be presented with the same property that was advertised to them in the photos not a tired version of it. If considering a revamp think back to your target audience and the kind of décor that would satisfy them.

Meet and Greet

Ensure that your guests receive a truly personal experience by meeting them on arrival at your property. This way you can give them a guide around and explain things (like how to use the oven and shower) as well as answer any questions that they may have.

24/7 Support

Make sure that it is easy for your guests to contact you, especially in case of an emergency. Also ensure that you are prepared to quickly be able to deal with any faults with the property, such as if the oven or hot water stops working.


Once guests vacate your property make sure that you contact them to follow-up on their stay and get that all-important feedback.

We hope the above suggestions help to get you to think about your own short let property and how you can increase repeat business. If time is not on your side and you require further expertise you could consider hiring a property management company who will take care of everything for you.

Insurance Cover for Short Term Letting

Airbnb Insurance Policy

Short term letting has become increasingly popular, especially with the birth of platforms such as Airbnb that allow people to easily market their properties. This is fantastic but it also poses some challenges for necessary auxiliary products and services that come with property ownership, such as insurance. At the heart of the matter is short letting of a residential space no longer neatly falls under either purely residential or commercial classification as it is a mix of both.

Property insurance has been around for donkey’s years and for good reason to provide proper protection against a variety of unwelcome events. The issue is many home insurance products for residential properties may only provide partial cover or none at all for properties used for short term letting. Some do and its best to check with your insurer to understand what exactly is covered.

Here are some steps to help you check you get adequate coverage:

1.Make sure you have insurance in place for when guests are not staying

Having insurance in place to protect you when you don’t have guests to stay is just as important as having insurance in place when you do.

2. Tell your insurer what you’re doing

I know this sounds worse than the worse kind of household chore but there will always be a requirement that your everyday insurer knows what you’re doing. Pick up the phone, rather than sticking your head in the sand, and speak to them.

3. Read don’t just listen to what your insurer tells you

If your insurance company tells you they do cover you then read the small print in your policy as they may only cover you for so much rather than for everything you need.

4. Don’t panic if your insurer does not cover you for a short term letting

The vast majority of residential home insurance look at having paying guests to stay as a commercial activity and it will consequently compromise or completely invalidate your cover.

The good news is things have evolved and there are several specialised home sharing policies available to you as well as some coverage from some of the short term lettings platforms.

The leading short lettings platform Airbnb offers an ‘Airbnb host guarantee’ policy for damages up to £600000. However, this does not provide comprehensive coverage and is aimed mainly at helping only with certain instances of guest damage. The other thing to be aware of is it’s the Airbnb insurance policy that they apply at their discretion.

As property management specialists for short term lettings, we would recommend getting your own specifically designed insurance product that covers you for all the risks created by having guests in your home (malicious damage, accidental damage, theft by the guest, unforced entry, public liability etc.).

There are several insurance policies available for short term lets and we would like to recommend Guardhog, several of our hosts are using them and are very satisfied. They have tried to make the policy simple to use and easy to put in place. They don’t need to replace your existing insurance and work on a ‘pay per stay’ basis so you only pay for insurance when you actually have guests to stay.

If you would like to find out more information about their products and contact them you can visit their website at

Should I rent out my home on a short term let basis?

Short Term Let My Home

If you have a property, a flat, house or any shared space in London you will already know how valuable space is in the capital. The demand for letting on a short term basis has significantly increased from both people visiting London for tourism/leisure and also for work or to visits friends. This is projected to continue growing as London remains a major attraction and place to visit.

The recent post Brexit drop in the pound has made visiting London an even more attractive for travellers from abroad. All of this means that strong demand has meant that many property owners are successfully letting out their places on a temporary basis with good returns.

Its great for guests as well since they typically pay less than for a hotel while staying in a much nicer place with much more space & amenities giving better value. So its understandable why its growing in popularity as an alternative accommodation to more traditional options such as hotels.

The challenge for hosts is how to go about making the property available for short term letting. The basic steps are getting the property listed on a suitable website, getting it ready for guests and managing it.

1. Where do I list my property for short term letting? Airbnb is the leading site in the market, has invested considerable resources to make it simple to use for both hosts and guests. There are many other websites also available, such as TripAdviser and HomeAway.
2. Getting the place ready will mean creating a listing and preparing the space to receive guests. Most of this is common sense such as creating suitable spaces for guests and ensuring that there are adequate amenities to support their stay.
3. Managing it is probably the most challenging part since it involves meeting and greeting guests, on-going guest communication, calendar management and cleaning/linen management, all the aspects involved in provide the actual physical service.

Whether you do all or part of above very much depends on your personal circumstances. Doing it yourself is very time consuming and requires being available at all times to communicate with guests and ensure the place is well managed.

Thankfully there are now many service providers who can help with taking away the burden of actually managing the place leaving you to get on with your other activities or enjoy your time away. This is where we come in at Hello Guest to provide a full service you can rely on for Airbnb management London as well as all the requirements for your property managed on a short let basis.

If you are interested further in these services, please don’t hesitate to contact us on

Co-Hosting with Property Management Services

Property Management Services

Airbnb has grown from leaps to bounds over the past decade and even more so in the recent past.

Given the free economy that the world is leaning more and more towards- How we live, How we travel and how we do business is fast becoming evolutionary and in all this where does the property owner stand?

How can property owners rent their abodes and yet be hassle free from all the encumbrances and responsibilities that a host is required to do?

Airbnb has a listing of some very adept Host Management service companies that is assisting them further in expanding their inventory. Given their current valuation of 30 Billion$ their primary focus for growth now is to go beyond the present revenue ceiling from existing inventory and thus attract more property owners to open up their inventory to Airbnb.

The hassle of hosting has been a barrier for many people but now with more and more property management services out there, it seems to be a positive trend in acknowledging the role these managed services bring to the Airbnb domain.

It’s probably relatively easier to furnish the property you wish to put up on Airbnb, create an irresistible listing, upload awesome images but the crucial part is to then enable that property to create a steady passive income. This is the challenging part for most property owners and hosts on Airbnb.

This is where professional and reputed property management services come in.

A credible property/host management outfit can not only look after those bookings that start to pour in but also ensure all the requisite tasks are well taken care of.

From property cleaning services, restocking of household amenities, supervising repairs and redecorations, meeting and greeting guests, key exchange services etc the tasks of taking care of a property are full blown and is a full time scenario.

Ask yourself do you as a property owner wish to get stuck with these aspects that can be very often overwhelming or would you rather focus on attracting multiple 5-star reviews for your property?

In fact outsourcing your property with a credible property management company can actually enable you to run the show from any part of the world. So whether you are in a job that requires you to leave home and hearth often (London) and travel, or if you are worried about an imminent job posting in another city/country, planning a move to another country or if you just wish to pack your bags and take a year off travelling and soaking in cultures then the right property management company can do wonders for you.

We at Hello Guest have many such property owners who literally and virtually operate their second income by collaborating with us and placing their trust in us.

What has worked very well for us in the recent past is the care we take in building relationships with our clients.

Veronica Tribolati the dynamic co-founder at is not only a great communicator but also the face of Hello Guest and she says “We started Hello Guest with a vision to streamline and professionally manage services that any property owner would require to make his/her property a 5 star stay for the guest”.

Hello Guest has recently been gaining in strength with their careful emphasis on training their team in all aspects of Hospitality and Guest management.

Toby France who is also the Co-Founder at Hello Guest says “Our key focus has been to consistently keep delivering quality services with the utmost professionalism”.

It is this passion that both along with their highly motivated team bring to this very important cog in the wheel of property management services.

Their pricing and payment options are also highly competitive and Co-hosting your property with them comes with many advantages. Plus they know the city-our beloved city of London and can thus value add by giving some cool recommendations to the guests in terms of navigating around the city which can be very daunting considering the pace and size of this no.1 most visited city in the world

Hello Guest is a game changer in the domain that it belongs to and thus any property owner who wishes to let out their property with them will only have much to gain considering the great reviews and testimonials they have garnered over time and experience.

So if you wish to go from Host to Superhost – contact us to find out more.

Hosting on Airbnb with a full time job – How easy/stressful is that?

Self Airbnb Management
Self Airbnb Management

It doesn’t make any difference whether you are new or a veteran to Airbnb.

Anyone who is in a full-time job- knows and understands very well the pressures that come with juggling that and your part-time income or any side business.

And Airbnb is no different. In fact, it requires more Time, Energy and Loving attention to detail as you are letting strangers into your home- your personal space, or even if you do not live there- it yet is your space which took time and investment. So you need to ensure that everything is above board.

Busting your self for spare change or slowly and steadily developing an alternate passive income is an area where most people start off but cannot hold on for lack of consistency which requires effort and time.

Specially if you are looking to host frequently- then here are a few key questions that arise-

Can I ask my guests to check in only after 6 pm? (when I am done with my office for the day?)

Whilst this may or may not work – it’s important to bear in mind most guests are travellers on vacation or business individuals who would like to arrive early into the city. So checking in post 6 pm will for sure not go down well with most. It would seriously limit your bookings.

When do you think you will find the time to clean up after a guest leaves and before a new one comes in?

Yes, you might hire someone on a regular basis to clean the house- domestic help for instance; but being on Airbnb requires more effort and more professionalism. Housekeeping staff are trained in hotel management areas etc and know exactly what to look out for, the do’s and don’ts that may affect guests checking in. Expectations with cleaning the house vary but it has to have 5 star standards. A home away from home for most travellers. Plus you would need references for the cleaners that you may hire which is again time-consuming. And you certainly don’t wish to use up your holidays etc to do all the major cleaning up.

Also another important factor is – How would you screen your guests? How would you answer the calls during your office hours? How would you meet and greet your guests? How would you assess your guest?

It’s all about response time and building a relationship with your guests isn’t it?

This takes a certain amount of experience and professionalism in not only checking the credibility of your guest but also making sure the required amenities are in place when the guests check in.

Plus you want great reviews for your Home- else you may not see regular bookings- considering the competition out there. Meeting and greeting is key to ensuring your guests have a great stay and you garner great 5 star reviews.

Most property owners in a full-time job live busy and highly engaged lives. Work, family, grocery shopping, school runs, one’s own health and well-being and the list goes on and on..

Even though we might say Technology assists us; but when it comes down to it- experiences are built on trust and relating. We yet live full-on stressed lives in-spite of technology available at our disposal.

And if you are going to do all of the above single-handedly you are most certainly setting yourself up to a great deal of stress.

So what do you do? How do you tackle all the questions above?

There are some very reputed professional management services out there who know how to address these. Placing trust in them is certainly the way to go as most property owners who are doing very well is proof of this.

We at Hello Guest have built a steady reputation when it comes to property management.

Our key services are Guest bookings/screenings, Meet and Greet, Key exchange, Property Inventory, Cleaning services and House Guide etc.

Veronica Tribolati (Co-founder @HelloGuest) says- “We have built a team around these areas and each and every member of our team is dedicated, passionate and bring their entrepreneurial flair to this fast growing domain”.

So what’s stopping you? Get in touch with us to have a face to face meet with one of our Directors at 07903 051473 you can enjoy a hassle free Airbnb hosting business.

Become a SUPERHOST and avoid Host Fatigue

Airbnb Host Fatigue
Airbnb Host Fatigue


Become a SUPERHOST and avoid Host Fatigue

In recent times property owners on Airbnb have become successful micro-entrepreneurs who now live a lifestyle filled with diverse experiences. These successful group of people will  attest to the fact that one of the key traits required is to be a genuine and warm host. Great hosting takes a lot of work, time and dedication on the part of the property owner and this is certainly not easy to be consistent with; considering our busy lifestyles where we are constantly juggling various aspects of our personal and professional commitments.

And so the downside? Off Lately one is seeing property owners experiencing ‘host fatigue’, that feeling of ‘burnt out’ which then leads to a domino effect on the guest stay and guest experience scenarios.

We as human beings are hardwired to start off any new venture with great enthusiasm- and on Airbnb there are property owners who totally dedicate themselves to their guests so much so that everything else in their lives then takes sort of a ‘back seat’ which is anything but healthy in any shape or form because at some point it all seems like a huge chore.

What exactly is Host Fatigue?

Most property owners give it their all when it comes to pleasing the guest which is great but sometimes this creates an imbalance and some common examples are:-

  • waking up at odd hours in the morning to check the Airbnb mobile app
  • running to get repair jobs done on time before the next guest comes in
  • feeling inadequate with the quality of images of one’s property put up on the Airbnb profile
  • pulling your hair just because the right ‘check in manual’ wasn’t given to the guest
  • feeling unsure about the amenities offered in the flat
  • dreaming about clean linens and laundry instead of a peaceful night’s sleep etc.

And yes the initial lure of back- to-back bookings have eventually fazed many a Host as that leads to minor slip-ups which then lead to Host Fatigue as one then starts to get ‘negative reviews’.

Life is not about juggling but actually about striking a ‘balance’ with it all.

How to avoid Host Fatigue

What helps us is facing up reality and having realistic expectations from our own selves. This then means that when it comes to Hosting we must understand that we can only do so much and to truly be consistent with it we must allow ourselves to collaborate with a professional team/host management agency who know their job and have the experience to back it up with.

One such is ‘Hello Guest’ who offer their professional services to the Property owners thus ensuring that you- the property owner need not stress, worry, juggle, and thus give in to host fatigue anymore.

Hello Guest’s Mantra is simple- Streamlining approach- maximise performance and minimise cost.

With our very dedicated team of professionals we ensure that each and every area of Property management and Guest management is well covered. With Veronica and Toby at the helm of it all- the team is constantly motivated to deliver the highest standards worthy of any luxury hotel yet keeping in tune with realistic expectations of the Host as well as the Guest. Hello Guest has had consistent performance parameters along with establishing healthy trusting relationships with the property owners.

So let us wear that Hat- allow us to partner with you- let us focus on guest screenings, bookings and the logistics of it all; whilst you focus on your relationship with life. Reach us at

Free up your free time- go meditate on the beach, play golf and stay Fatigue-free!


How much can you make from Airbnb in London?

How much can you make from Airbnb in London?

Short-term rentals and lettings have dramatically increased  and with this the potential to earn more ever since Airbnb has become a way of living from the time of its inception in 2008.

From Property owners to entrepreneurs, and everyone in the middle has enthusiastically taken to this entirely new style of doing business- the sharing economy as it’s aptly called.

London is the No.1 (main video link here) most visited city in the world since the past 3 years and has the 3rd highest occupancy rate with Airbnb with one of the lowest seasonal volatility- which means London is 365 year round- and your potential to earn becomes far better in such a scenario.

How much can you truly earn?

The average rates around Central London looks like this

Airbnb in London
Central London Airbnb prices

What exactly is Airbnb and how does anyone make money out of this is the most commonly asked question?

It’s a digital platform that allows anyone and everyone (mostly ordinary people like us) to rent out our property or our rooms (depending on the space available) to travellers and tourists visiting our cities no matter where we are in the world. And we get to charge them for their short-term stays.

All you have to do is create a profile on Airbnb with loads of great but real pictures of the property/space you intend letting out, do some research on the kind of pricing in your area- and accordingly fix a price to your abode.

Airbnb takes care of the payment aspects- the paperwork, the bookings and what’s more- you get a great insurance deal (up to £600,00 or $1 million) 

What are the top 3 reasons to Airbnb your home?

We could list a ‘host’ of reasons- pun intended.

But the top 3 we figure easily makes the most common sense.

Ease and Flexibility is number 1– where else are you (the property owner) going to have it this easy to make regular and decent earnings without any major risks involved? You can choose the time, the month, the frequency of how often you wish to rent your space out and then have it back whenever you want.

More Money better lifestyle!- We could have easily listed this as no.1 but then it’s not all about the money is it? It’s all about a lifestyle- and the ease with which you can truly have it. So if you wish to travel for a few months, or take that course in Spain, or just soak in some culture in Asia- and yet make money on your property- which pays the mortgage, the bills, covers your travels and yet manage to save over- how cool is that! Would you or not?

Hassle Free- In a truly connected global economy what we all wish for more and more is less stress on doing things- or doing business even. With Hello Guest- we manage your listings and look at every other aspect whilst you go off and say Hello to the World.

So really what is needed?

It can be as basic as a spare room, a studio flat, or something adventurous like a houseboat, a caravan on wheels or opulent like a 75 bedroom castle, or cool digs with a city penthouse or loft overlooking the lights.

But having said this- there are some key factors that will make your property much more appealing to any guest looking to stay over.

As we very well know that ‘experience’ is what counts- and anyone having a great experience is not only sure to come back but also spread the word.

How one manages ‘listings and great guest experiences’ is key here. And guest experience is nothing but how well-managed it all is. From the time the guest checks in until check out- fresh linens, clean house, well-stocked bathroom, kitchen amenities, a welcome goody bag, information manual all make a huge difference in experience.

And with a few very professional and world-class property management outfits available with Airbnb- your job is even simpler- as all you have to do is partner with the right kind of company that genuinely cares for you, your property, the guest experience and your earnings.

The other key factor is ‘What kind of property you have’?

Does it have a great view? Is it conveniently located with easy access to public transport? What’s the quality of the building etc etc.

Let’s talk about London here since we are primarily focused on this city.

We have seen over time that most travellers prefer to book a place that is in Zone 1 or Zone 2 and a few selected areas outside these zones; but prime Central London is truly where the action and the buzz is for tourists.

You can tap in the postcode, area code or location into Airbnb’s search facility and you’ll quickly get a sense of what properties go for in your area.

So what are you waiting for? Get in touch with us here, and go take that dream vacation leaving the Airbnb hassles to us.

Airbnb Host Guarantee – Complete details

Airbnb Hosting

Airbnb has grown exponentially in the past few years ever since its inception 8 years ago.

Its valuation in June 2015 was pegged at 24 billion$.

One of the primary reasons for this success is that it really knows how to take care of its hosts– the property owners.

Its USP is in ensuring ‘peace of mind’ for each and every host no matter where they are.  In an increasingly small world this ‘host guarantee’ has made Airbnb one of the safest and most trusted online communities that is only increasing in popularity each day.

At the Ignite conference held in March 2016- findings say that London was one of the most popular cities ranking behind New York and Paris.

In-fact Airbnb’s UK and Ireland GM James McClure said, “London’s the third biggest city in terms of places to stay, there is a little over 40,000 places to stay and that is growing 75% year on year so we are very happy with how that growth is.”

This then makes for a truly sound business venture for all those micro-entrepreneurs who are looking to host their properties and this is where one’s peace of mind comes in.

As the property owner, one has a lot at stake and even though Airbnb’s track record has been spot on so far accounting for a minor percentage of property damages or even host disputes; it still is a very valid question to ask- “How do I ensure my property is safe?”

Airbnb makes it safe and simple with their unmatched insurance guarantee for property damage up to £600,000.

What does it really mean?

It means each time there is a booking for the host property, an automatic insurance cover becomes active and all the host has to do at the initial stage at the time of their property listing is to follow some easy steps mentioned on their site.

It’s also important to understand that this ‘Host Guarantee’ does not cover reasonable wear and tear and it’s always common sense to take away most valuable assets like cash, jewellery and other precious items like family heirlooms etc. A detailed description of everything is below.

What is covered?

“Covered Losses” means and is limited to direct physical loss or physical damage incurred by a Host to Covered Property of such Host located at a Covered Accommodation caused by the Responsible Guest or an Invitee of the Responsible Guest while staying at such Covered Accommodation booked by such Responsible Guest through the Services.

What is not covered?

  1. Currency, money, precious metal in bullion form, notes or securities.
  2. Land, water or any other substance in or on land; except this exclusion does not apply to (i) land improvements consisting of landscape gardening, roadways and pavements, but not including any fill or land beneath such property, or (ii) water that is contained within any enclosed tank, piping system or any other processing equipment.
  3. Animals, including, but not limited to, livestock and pets.
  4. Standing timber; growing crops.
  5. Watercraft (including, but not limited to, boats, yachts, jet skis, and similar craft), aircraft, spacecraft, and satellites. This watercraft exclusion does not apply with respect to any watercraft which is a Covered Accommodation. However, this exclusion does apply to vessels that, at the time of the loss, are in transit, or are moving greater than 10 feet from their usual fixed location and moving faster than one mile per hour.
  6. Vehicles (including, but not limited to, automobiles, scooters, vespas, and motorcycles). This exclusion does not apply with respect to any vehicle that is a Covered Accommodation. However, this exclusion does apply to vehicles that, at the time of the loss, are in transit, or are moving greater than 10 feet from their usual fixed location and moving faster than one mile per hour.
  7. Underground mines or mine shafts or any property within such mine or shaft.
  8. Dams, dikes and levees.
  9. Property in transit, except as otherwise provided by these Airbnb Host Guarantee Terms.
  10. Transmission and distribution lines beyond 1,000 feet of the Covered Accommodation.
  11. Any damage to any property that is not in, at, or on a Covered Accommodation.
  12. Real property owned by a party other than you and that you do not control.

Are there any limitations to the coverage?

The Airbnb Host Guarantee pays Covered Losses only and does not pay for any of the following (“Excluded Losses”):

  1. any losses caused by a Guest or Invitee after the expiration of the booking period shown in the applicable Listing.
  2. losses or damages for Covered Property, which arise out of any one booking of a Covered Accommodation by a Responsible Guest, in excess of the Limit.
  3. in the case of Fine Arts, losses or damages if the Fine Arts cannot be replaced with other of like kind and quality and any loss or damage from any repairing, restoration or retouching process.
  4. any losses, damages, cost or expense of whatsoever nature, directly or indirectly, caused by, relating to or resulting from any of the following:
    • (i) Excluded Property;
    • (ii) acts of nature, including, but not limited to, earthquakes and weather-related events such as hurricanes and tornadoes;
    • (iii) excessive use of electricity, gas, fuel, water or other utilities provided for the Covered Accommodation;
    • (iv) indirect or remote causes;
    • (v) interruption of business, loss of market and/or loss of use, except that the Airbnb Host Guarantee does cover Booking Income Loss;
    • (vi) loss, damage, or deterioration arising from any delay;
    • (vii) mysterious disappearance, loss, or shortage disclosed on taking inventory, or any unexplained loss of inventory;
    • (viii) enforcement of any law or ordinance (i) regulating the construction, repair, replacement, use or removal of any property, including removal of debris, or (ii) requiring the demolition of any property, including the cost of removing its debris;
    • (ix) animals, including injuries to animals, veterinary care, boarding, medications, and all other services associated with animals; or
    • (x) identity theft or identity fraud.
  5. any losses, damages, cost or expense of whatsoever nature, directly or indirectly, caused by or resulting from any of the following, regardless of any other cause or event contributing thereto:
    • (i) any hostile act or act of war, terrorism, insurrection or rebellion;
    • (ii) actual or threatened malicious use of poisonous biological or chemical materials;
    • (iii) nuclear reaction or radiation or radioactive contamination;
    • (iv) seizure or destruction under quarantine or custom regulation, or confiscation by order of any governmental or public authority;
    • (v) contraband, or illegal transportation or trade;
    • (vi) any dishonest act, including but not limited to theft, committed by you or any persons or entities retained by you to do anything in connection with Covered Property, unless such persons or entities are a Responsible Guest or Invitee and such act is done without your knowledge; or
    • (vii) lack of electricity, fuel, water, gas, steam, refrigerant, sewerage, telephone or internet services due to external factors.
  6. the following conditions:
    • (i) faulty workmanship, material, construction or design from any cause;
    • (ii) deterioration, depletion, rust, corrosion or erosion, inherent vice or latent defect;
    • (iii) Ordinary Wear and Tear;
    • (iv) settling, cracking, shrinking, bulging, or expansion of foundations, floors, pavements, walls, ceilings or roofs;
    • (v) changes of temperature or relative humidity; or
    • (vi) damage caused by insects, animals or vermin (including pets);

    provided, that any physical damage resulting from any of the conditions listed above will be covered by the Airbnb Host Guarantee if not otherwise excluded under the Airbnb Host Guarantee.

We at Hello Guest make this even simpler by ensuring that it’s all done from the moment you sign up with us for ‘full property management services’. It’s part of our customer care protocol and most importantly we care equally for you as our family and as a part of the larger Airbnb family.

Veronica Tribolati Co-Founder @Hello Guest says “When a host signs up with us we ensure that small damages, spillages of wine or coffee on the couch or carpet are taken care by our in-house housekeeping team as these minimal damages are not part of the Airbnb insurance cover. But we ensure that the host is really aware of what the Airbnb cover entails and thus is well prepared for any eventuality.”

It’s always good to know that ‘peace of mind’ is not just a term but something that is very well implemented by our professional team with an absolute commitment to quality care. With our constant dedication in building a solid relationship with our hosts- Hello Guest takes it up a notch in the world of Airbnb property management services.

To know more call us on 07903051473

Get in touch with us by clicking here

Airbnb Guarantee page here

Professional management for your AirBnB account

Professional Property Management

It was not too long ago when property owners in London would have to go through a Rental management agency or a broker to make a deal for renting their properties out.
But times have changed and AirBnB has revolutionized the business.
Now every property owner is turning into a rentalpreneur or a microentreprenuer in the current sharing economy that has taken the global world by storm and rightly so. In fact there are individuals who are specifically buying properties just to let out on AirBnB.
No more the encumbrances that usually were part of the previous way of doing business — its more about the freedom to be able to choose how short/long a stay the host wants to give out the property for and thus be able to completely maximise on rent incomes in various flexible ways. Also it’s important to remember that with short lettings the owner can use the property as and when needed.

Also AirBnB’s jaw dropping $24billion valuation in June 2015 with revenues between $850-900 million has made everyone the world over sit up, take notice and also wanting to be a part of this success story. Airbnb was founded in 2007 and has become the brand of choice for Lifestyle Business Entrepreneurs who travel extensively and want the personal touch rather than the sterile environment of hotels.
So AirBnB has fast grown in popularity across all kinds of travellers, as there is room for everyone on it.
And even the hosts get to benefit in ways beyond just the actual income- they get to meet people of varied cultures and share experiences which sometimes also lead to great friendships and relationships.

But this way of doing business in the property domain does not come without its pitfalls.
The crucial factor for many hosts/property owners is the fact — Is my Home truly protected or taken care off not just with the guest screenings but key services that make all the difference- fresh laundry, impeccable cleanliness, protection against theft and damage etc..
And to top it with a service where the guest feels completely at home and the property owner feels at peace knowing that the property is being taken care off before and after the guests depart.
What is imperative here is the ‘Trust Factor’. Of being able to trust the management services that the property owners sign on to take care of all of the above.
Let’s take a look at what are the essential key services that a property owner/rentalpreneur will look for in a management service outfit.
Dynamic Pricing
Showcasing the property via professionally shot images etc (This requires a certain skill in being able to shoot alluring images of the property to be listed)
Guest Approvals & Communication
Meet and Greet Guests + Passing the Key
Housekeeping + Laundry + Fresh Linen
Property maintenance and co-ordination

In recent times there has been a spate of various management companies that have all come up to get their share of the pie that is AirBnB. But the question is how many can deliver and do deliver upon their promises.

What is crucial here for the rentalpreneur/property owner to ask of/understand from a management service before taking them on-
‘Are they here to build a long-term relationship with me or are they in it only for the short-term gain?’

‘Can I trust them even if I live in another city/country?’
‘Am I assured of security and safety of my home and its valuables etc?’
‘Will I get 5-star ratings for my property if I engage with this management services company?’
‘Does the team share the same philosophy?’

These are all crucial questions that you as a Rentalpreneur must ask prior to getting anyone onboard.
Most management services in the AirBnB domain are impersonal and are genuinely not caring enough to go that extra mile and this for most property owners can be a make/break deal.

We at Hello Guest constantly keep endeavouring to ensure that our property owners not just get to know us face2face but also understand us and our operations at every step of the way.
Transparency is the key to build long-term relationships that are mutually beneficial to the property owner and the management team.
At Hello Guest we reinforce flexibility and true partnership with property owners by not getting into any fixed length timeline in the contract. This means that both are happy to continue developing this relationship or leave it if the client for any reason is not satisfied with our services.

So for your peace of mind whilst you sit back and let us maximize on your property why not get in touch with us and see how we can be your partners in business. To contact us click here.

Hello! The guest is calling this summer…

Let Out Your Home

Hello! The guest is calling this summer..

In the light of the recently introduced ‘tax break’ by the UK Government/UK Chancellor George Osborne on March 16th 201, micro-entrepreneurism in the Airbnb domain is now in full swing. This allowance in essence means Airbnb hosts in the UK will now be able to earn 1000£ tax free which means more income for the cash strapped citizens who own homes that have the potential to be let out.

This is a major step up from the earlier ruling in March 2015 that allowed Londoners looking to rent their homes to freely do so for upto 90 nights a year without council permission.

Also the government has come up to speed by allowing for ‘no forms’ to fill policy and no tax to pay in sync with the digital age. The property owner is now fast becoming a business owner and like any business it needs to be taken care of- before it is being advertised as a potential holiday pad for any visitor.

This then is the ‘sign of the times’ we are now living in. The much talked about ‘sharing economy’, which analysts estimate to be currently worth £9bn globally and rising. It is all about a digital connection.

SO then how do we at Hello Guest perceive this connection — What does it mean?

As people travel more frequently, there is far more connectivity thanks to the varied Digital platforms that keep innovating and showing us on how we can do it all better.

But for us its not just about being better. It’s more than that.

For us at Hello Guest it’s about true connections and relationships. The way we see it The Digital Connection has only become popular because of the power of collaborative economy. This economy that is fast gaining a strong foothold has in turn greatly increased the desire in people to travel far and wide and connect beyond the digital but ironically via their digital connections.

These travels are also all about how you stay, where you stay and why you stay. Which means the vibe that a traveller or a guest will feel when he/she see a home that is being advertised online for a short break is what will clinch the decision.

That means you as a property owner is not an impersonal owner anymore. Your home now is subject to scrutiny from the world outside. At the same time by going out on their own, most property owners suffer from the ‘wrong kind of guest’ who invades your space and by the time he has left, the space has been turned upside down.

You certainly don’t want that! But no need to get fazed as most property owners flounder in the AirBnB space on how to go about it.

Specially if you have put in love and care and yes money into making your home for what it is, all the more reason that you engage professional services to be able to discern the kind of guest who will appreciate that.

We are the bridge that connects…with our experience in knowing people.

We firmly believe in a proper meet and greet with the property owner and understand what exactly are you looking for, the kind of income, the kind of guest etc.

We at Hello Guest know what it takes to collaborate and yet build solid trust and connections with our property owners and our guests. The Summer of 2016 already seems to be heating up with a plethora of new and old players in the domain all vying for a piece of the action. The key factor that ultimately decides on who gets the most is not a game of chance but rather a setting of professional service with a willingness to extend beyond just the standard services outlined by this domain.

It’s about going deeper and exploring, figuring the right match- its about playing cupid for the intrepid traveller and the property owner.

This is exactly what sets us apart at HelloGuest- It is not just the promise of a well-deserved short stay/intimate break that we advertise but the promise of a home away from home, where your needs are taken care of to the minutest details and all you have to do is turn the key to your London break.

A city that is one of the most exciting and only gets cooler as the temperatures soar up. So if you are planning a visit this Summer to beautiful and sexy London or if you are a property owner turned entrepreneur in this rental space- Hello Guest is calling!

Reach out to us at