Short Stay Guest Management Blog


‘The Next Airbnb’

Five New Holiday Rental Sites to Try

Looking for Airbnb alternatives this 2022?

Discover these new holiday rental sites to track down cheaper booking fees, wider availability and accommodation with a personal touch.

The popularity of these sites

The general public tends to be moving away from hotel stays and instead to hosted experiences, where they can go for a pad to call their own and have the freedom to master their schedule and itinerary.

With no set times for breakfast, no restaurant menu dictating the options, no rules on when to wake up or what to cook, the Airbnb experience seems more favourable than the latter.

Because they allow guests to do what they want when they want.

airbnb renting


You can find holiday rentals and discover great deals on homes, villas, apartments, cottages and other holiday homes from £61 in London and across the UK.

It takes five minutes to set up, and you’ll be ready to greet guests within an hour.

Vrbo or Vacation Rentals by Owner

Whilst they may not be as large as Airbnb, Vrbo still has over a million properties.

Launching in 1996, they have 12 years more experience and standing compared to Airbnb – however, their model varies slightly.

Their system works better for families or larger groups looking for a longer stay, although there are certainly some properties targeted at couples.

Known for providing great deals on hotel rooms, what you might not have realised is that also lists homes and apartments.

Property owners are free to list on with a small fee applied per booking.

The Plum Guide

If you’re concerned about a lack of quality, The Plum Guide will be a great choice as they accept less than 5% of properties applying to use their site.

Plus, you can rely on the fact that The Plum Gide vets every single one over 150 criteria; everything from shower pressure to the quality of the linen is tested.

Free to apply for property owners. However, you do have to get through a very stringent vetting process. After approval, a one-time membership fee is charged on your first booking, which covers the cost of the vetting process.

Following each booking after this, there will be a small commission applied.

Agoda Homes

Agoda Homes lists apartments, vacation rentals, villas and bungalows among their millions of properties.

It’s free to have your own accepted into the Agoda search engines, but fees will apply for bookings.


Often described as what Airbnb should be, Homestay is a genuine hosted experience, which means you always stay in a host’s home.

A stay like this equates to a genuine, local experience, where you can feel a part of the local lifestyle.

Homestay is in big cities around the world, including London. Al stays include breakfast too, which is a huge plus.

airbnb london

Host & partner

We’ve worked with hundreds of hosts wanting to let their property out on platforms like Airbnb. Here, at Hello Guest, we make sure your property is marketed on several property hosting websites at once, so you’ll never miss a chance at landing a guest.

We offer first-class hosting support where we will do all of the work for you – we take care of everything from guest vetting to cleaning after their stay.

We take the hard work out of short-letting, so you can sit back, relax and reap the rewards.

Hosting goals

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

The first question we always ask our hosts is what they value most?

We have found through working with hundreds of hosts across the UK that they all share the same values and goals.

These include:

  1. Have more free time to do the things they love – No problem, we’ll do all the work for you!
  2. Having more money to travel and explore themselves – Some of our hosts earn thousands of pounds in extra income a month.
  3. Ensuring their guests experience an authentic stay – We’ll draft up neighbourhood guides and even offer advice on the best and even hidden tourist spots to visit.

Sign up now!

How This Host Turned an Empty Flat into £2,567+ a Month

Turn your Empty Home into a Money Maker

In this blog post, you’ll learn all about Mary, who offered up her flat for short-let services in Bath through us.

With a 2-bedroom flat in the luxury city of Bath, Mary was unaware of the pot of gold she was sitting on that had been left empty for months.

And as empty homes equal zero income, our Airbnb management company stepped in at the right time to help Mary maximise her earnings and take advantage of the staycation boom and peak season occupancy rates.

Join Mary and make thousands from your second home. Contact our Airbnb management service to get started today. Call 020 3488 6935.

Mary’s story

airbnb management bathAirbnb partner Mary came to us a little over a year ago after discovering her neighbour’s host their home on various booking platforms with us.

Mary bought a flat in Bath for her daughter to live in whilst she was in university. But Mary’s daughter moved out a few years after marrying her partner and relocating back to Bristol to be closer to family.

During this time, Mary had decided to let the property out to other students in the area as a private landlord through the agency Savills.

But COVID-19 was hard on the Bath property market; the once-wealthy property market had now been affected by a lack of demand for properties in the area due to a decline in student numbers and overseas visitors.

Wanting to keep the property in the family for a little bit longer, Mary did not want to put it on the market, especially during the current economic climate but felt she was out of options. That was until she found us.

The secret to success

Be guest ready

We take most of the workload:

For example, Mary will keep an eye on the property, ensure that the bins are taken out at the right times, and converse with neighbours to keep all operations running smoothly.

We will cover all the intensive tasks like ensuring the property is kept clean and ready for the same-day check-ins and outs. More than this, we will cover all guest communication, guest vetting and all the admin that comes with it.

Our services:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

  • Answering inquiries 24/7
  • Pricing and listing optimisation
  • Hosting properties on several booking platforms
  • Property upkeep, maintenance and cleaning
  • Replenishing toiletries

“I could not do this without Hello Guest.”

airbnb home management

How does Mary make her flat feel like home?

We know it’s the personal touches that make a home. And with Mary, we’re lucky as hosting partners to work with a host that goes the extra mile to yield higher reviews and, in turn, higher occupancies.

The only thing you will need to do as a host is removed any personal items from your home, guests don’t like to feel like they are staying in a stranger’s home, so the space needs to feel unattached.

However, you can add personal touches with quirky home accessories or even handwritten notes or chocolates on the pillow.

Learn more about Airbnb property management and discover how to earn more by doing less.

Contact us.

What is flexible letting? And why it benefits homeowners everywhere

What is flexible letting? A simple guide

If you were anything like us years ago, you might have gotten a little lost in the world of letting – with options like short-let, medium-let, long-let and flexible letting, it can be easy to get confused.

But a decade later, we now consider ourselves the property let experts and have even founded our own company (Hello Guest), to help homeowners everywhere get the most out of their properties or second homes.

To begin, what is flexible letting?

Flexible letting means combining different kinds of let that allows you to maximise occupancy rates and earnings throughout the year.

Examples of flexible letting include:

  • Holiday letting for a few nights
  • Allowing longer stays or visits up to three weeks
  • Taking on corporate reservations for several weeks
  • Multiple month tenancies

What’s so good about flexible letting, though?

flexible letting

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

Hosting your property on sites like Airbnb and can provide your family with a substantial second income that can help you increase your returns.

Flexible letting leads to increased revenues simply because shorter stays attract higher nightly rates, and travelling business guests are often happier to pay higher prices for the taste of home comforts.

Longer-term bookings may guarantee generated income over the winter and spring months, where demand for short-lets quietens. The added flexibility here allows you to enjoy and reap the rewards of both letting worlds.

The beauty of flexible letting is that it’s FLEXIBLE

The proof is in the name; flexible let’s provide homeowners with better flexibility – so if your circumstances change, you’ll have better control over your home.

  1. Need your home to live in? Move back.
  2. Trying to sell your home? Earn rent in the meantime.
  3. Have guests in town? Use your second property as you see fit.

airbnb host service

Very few homeowners use this strategy

Letting your own property and managing everything in between can be difficult, and it often means that homeowners miss out on savvy techniques to make the most out of their assets.

Many homeowners tend to stick with traditional longer tenancies, whereas some make the permanent move to just holiday letting. Perhaps because it’s more straightforward?

Combining the two letting systems is an innovative strategy that ensures your earn potentially earn the maximum revenue your home could attract.

Those forward-thinking enough to notice this gap in the market may feel a bit overwhelmed knowing how to get started – but that’s where property management companies like us get involved.

We’ll do it all for you for one monthly fee, whether keeping your home clean and safe or communicating and vetting holiday guests.

Rent Out Your Home on Airbnb

But is there really a need? What about the current demand?

There’s a new increasing demand for mid-length bookings as the popularity of Airbnb holidays in the UK soars.

We can see this evidence also showing up in hire companies like Zipcar, who see an increasing demand for their assets on a part-time basis.

The economy has also changed with the rise of flexi-hours that allow people to work flexibly and from anywhere in the world. And how people use accommodation has changed too – people like to move around, so the traditional 12-month locked-in tenancies don’t work for everyone anymore.

Potential customers include; travellers, work placements, those on training days, longer-term, travelling tourists, friends visiting friends, family visiting family, students, digital nomads, adult-gap year people, those moving houses and those rebuilding their primary residences.

professional cleaning

WAIT, sourcing more bookings, cleaning and communication more often takes extra work

Don’t dive just straight in – all of the components needed to offer short lets and holiday lets require a lot of extra work – and whilst there is a significant payoff, there needs to be a level of honesty about what additional input you can put in.

We recommend using an Airbnb host partner, like us, who can do all the hard work for you. We’ll help build listings, research pricing and ensure you target and attract the right audiences at the right times.

Opting for letting agents like Foxton or Savills, who have strong name recognition and experience, may be more expensive, as well as a lack of a personal touch and a slowness to adapt to a short-let market. They have limited resources they can use to manage guest communication and check-ins, unlike HelloGuest, which specialises in Airbnb-style lets.

We do it all – short and long-lets across the UK in prime locations like London, Edinburgh, Bristol, Dublin and many more.

Get in touch.

Avoid Hidden Costs in Managing Your Airbnb 2022

Letting Your Property on Airbnb can be Expensive if You’re Not Careful

Whilst letting your home on sites like Airbnb can be a profitable investment, landlords and property owners often underestimate all the others costs involved.

As property letters ourselves, here are some of the expenses you might not see coming. Because short-letting your home is not as simple as sitting back and watching your income grow. But it can be.

Please enquire about our Airbnb management services and get the most out of renting out your home.

Two types of costs

As a property owner or landlord, you might already be aware of certain costs that come with the title. For us, we’ve broken it down to two types of expenses; the ones you see coming and the kind that just come out of nowhere.

why you need an airbnb agency

You have mandatory costs

These are things like a Gas Safety Certificate (around £100), which, if you wish to rent a room in your property, will be a legal requirement to have an annual gas safety inspection.

Certain cities have regulations on whether you might need a permit or a license to short-let your property. You can see Airbnb’s details on UK short-term letting here.

Other mandatory costs will involve:

  • EPC certificate (around £36)
  • Smoke and Carbon Monoxide Alarms
  • Potential legal fees

Then, you have the circumstantial costs

This can include things like property maintenance. For your home to earn up to its highest potential, you will need to cover maintenance costs like decorating, updating fixtures and ensuring everything is in a good, usable condition.

And as property problems often happen spontaneously, you’ll likely face a call-out fee for emergencies too.

Next, for your Airbnb let to be successful, you will need to ensure a high standard of cleaning, which also comes at a cost. Not to mention the cost of replenishing essentials like toiletries.

Lastly, there may be key exchange costs.

Most Airbnb hosts do not live close to their rental property or are not always available to exchange keys – and leaving the key under the matt is not an option.

Some hosts turn to lockboxes and allow guests a self-check-in process, which again opens up your home to risks.

The solution? Again, an Airbnb Management Service will vet your guests, and check them in and out, so you can continue to do whatever you do best.

Not only will this keep your property safe and secure, but it will save you any additional costs.

professional cleaning

What most homeowners do not consider

Another cost factor, which some landlords or homeowners may not initially think of, is downtimes.

Unless you’re an expert in property listing optimisation, likely, your property will not always be fully booked, which may result in the property being vacant for extended periods.

Not only will you continue to cover the costs, but not be able to profit from your empty home or room either.

If you want your property to receive multiple bookings and be full 90% of the time, it is often best to opt for an Airbnb Management Company that can manage this for you.

Not only do their services cover many of the costs mentioned above, but they can also help ensure your home remains profitable.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester


Do you see how quickly everything adds up?

The costs of short-letting your home can quickly add up if you go it alone. This takes money out of your profit and will rely on you being fully booked to earn a substantial income.

Short-letting on Airbnb is where we started and discovering all these costs was new to us too. As working professionals, too, managing a property felt like a second job.

That’s why we started Hello Guest, to make it easier for people like us who wanted to earn a second income without jumping through lots of hoops.

So let us help make it easy for you. Cut out all the extra costs and go with our Airbnb Management Services, which include listing optimisation, cleaning, property maintenance, toiletry replenishment, and much more.

Pay just one fee (12%), sit back and relax. We’ll do the rest.

Contact us to learn more or get started.

How to Get Higher Paying Guests and Minimise Headaches

Want to Earn More with Airbnb Without the Hassle?

Just like a hotel, your Airbnb business relies on bookings to survive. And as you might have figured out already, being a host on Airbnb can be challenging.

You have to respond to guests, check them in and out, optimise your listing, professionally clean your home and maintain it as well as lots of admin in between.

Those who do this all well can turn Airbnb into a career. However, it can be challenging to get the ball rolling if you already have a job and a family.

So what can do you do? Do you want more bookings, extra money and no hassle? Here’s how.

complete property management

Make sure your home is up to scratch

Your space needs to be reset – less of a home, but more like a vacation rental; set up and ready for guests.

Your property must be cleaned to a professional standard between guests, which can be time-consuming.

Before big seasons, expert, high-earning Airbnbers will evaluate what furniture needs repairing, what supplies and linens need to be purchased, and the cleanliness of the interiors and exteriors.

Some hosts hire professional cleaners, but this adds a fee that will come from your profit (not to mention others like property maintenance, licenses, etc.).

Therefore, choosing an Airbnb management agency that takes care of all the details for you is likely better. Especially with Airbnb’s newly launched Enhanced Clean feature that was introduced following Covid-19.

Here at Hello Guest, we work with local cleaners and maintenance men and replenish the essentials between guests. We include all this in one fee of 12%.

Saving you money, admin and a headache!

Be visible, be found, be chosen

You may think you might have the best listing ever – and your home could be second to none, but if you’re not discoverable, how can anyone book?

With millions of listings worldwide, it’s sadly not as simple as plopping your listing on there and hoping someone will book.

Airbnb’s algorithm aims to show users listings they will most likely book – that is, how they make their money. Furthermore, Airbnb often favours hosts who take good care of their guests.

The secret to increasing your Airbnb occupancy? Get yourself on the first page. 

But how? Well, you can learn the secrets behind Airbnb listing optimisation and take the time to test it out for yourself – or you can cut to the chase and hire professionals to do it for you.

As an Airbnb management service, HelloGuest can not only manage your listing, optimise it and handle your bookings but completely manage your Airbnb property for you.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester


Communicate faster

If you’re aspiring to be a Superhost, it will be vital for you to respond to guests quickly.

For example, acknowledging someone’s bookings immediately will be crucial for the customer’s peace of mind.

One of the requirements for becoming a Superhost is responding to 90% of new inquiries or reservations 24 hours. And whilst automated templates and emails can be helpful, we cannot help but feel this misses the personal touch.

Not only this, but consistent communication is critical – this applies even once a holiday goer has booked.

By constantly communicating with guests, you encourage the likelihood of more positive reviews.

The more reviews you get, the more potential guests learn about your space and feel more encouraged to stay.

Our management service here at Hello Guest is guest communication, and we take it very seriously.

We’ll be there to respond to your guests and any potential guests immediately – we’ll get your responses up faster and help increase the number of bookings your properties gains.

Together, we can be unstoppable. Contact us here.

Massive Revenue Increase for London Holiday Lets

Holiday Let Revenues Rise by 93.25% in Less than a Year

Airbnb is more popular than ever before. 

Bouncing back pretty strongly following the pandemic; their second-quarter revenue almost quadrupled to $1.3 billion from $335 million, which is a 299% increase year over year.

Gross booking value climbed to $13.4 billion, blowing past analysts’ expectations of $11.56 billion.

That’s a 320% increase year over year and a 37% improvement over the second quarter of 2019.

Nights and experiences booked rose 197% year over year to 83.1 million, though they were down 1% from the same period in 2019. Data source.

But what has this meant for holiday let and property owners?

From the table below, we can see that since January this year, homeowner’s revenue has jumped by an impressive 93.25%.

Some impressive stats:

ready to short-let your home

The five best areas in London for Airbnb:

  1. Camden

  • Average Daily Rate: £153
  • Occupancy Rate: 77%
  • Revenue: £2,558

Best precise locations: Hampstead Heath, Kentish Town Road, Camden Town, St Pancras, Goodge Street, Shorts Garden and Clerkenwell Road.

  1. City of London

  • Average Daily Rate: £159
  • Occupancy Rate: 75%
  • Revenue: £2,884

Often 0.7% of all properties are booked in London. Popular locations that perform the best are Fleet Street, Chancery Lane, St Paul’s Cathedral, Fenchurch Street and Spitalfields.

  1. Wandsworth

  • Average Daily Rate: £130
  • Occupancy Rate: 76%
  • Revenue: £1,946

In 2018, Wandsworth was 4% of the overall booked properties in London. The highest performing areas include Battersea Power Station, Nine Elms Lane, Clapham Junction, Wandsworth High Street and Northcote Road.

  1. Westminster

  • Average Daily Rate: £170
  • Occupancy Rate: 73%
  • Revenue: £2,755

Again in 2018, Westminster made up 14% of all properties booked in London. Best performing areas include Warwick and Ecclestone Squares, Vauxhall Bridge, Brompton Road, Soho, Edgware Road and Hyde Park.

  1. Kensington and Chelsea

  • Average Daily Rate: £165
  • Occupancy Rate: 70%
  • Revenue: £2,652

Around 8% of all London bookings, best locations within Chelsea and Kensington include Portobello Road, Pembridge Gardens, Cromwell Road, Sloane Avenue and Kensington Olympia.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester


What features can add value to your let?

Earn, earn and earn!

Is your property frequently empty? Do you have a second home from which you would like to earn money? Sign up for our Airbnb Management Service in London now.

We make renting your home easy! With the ability to earn thousands every month, we can help you make the most out of your property without ever having to lift a finger.

Airbnb Property Management in London offers:

  • Bookings, guest communication and availability management
  • Deposits, insurance and paperwork
  • Check-in and check-out
  • 24/7 monitoring and assistance
  • Guest screening and vetting
  • Airbnb Listing Optimisation
  • Marketing for your properties across various platforms
  • Property management, repairs, replenishments and cleaning

Explore our services or get in touch here.

The Pros and Cons of a Holiday Let Management Company

Holiday Let Management Companies vs DIY Management

Do you have a second home that you vacation to? Is it empty much of the time or hard to maintain or clean – especially if you live away from the area?

Holiday Let Management Companies like us make all these problems go away.

Whilst we know that our clients rate our services as helpful, affordable and beneficial, we know that they won’t work for everybody.

For example, it’s a big decision to decide whether you can manage everything yourself, or if an agency should take over.

So we thought we would break it down for you; what are the limitations of going it alone? Are agencies worth it? Find out below…

The Best Airbnb Management Companies in London

Quick questions:

  • Is holiday letting profitable? During peak season, especially as of late, holiday letting can earn you as much in a week as you would usually earn in a month from regular buy-to-let schemes. Holiday landlords can earn up to 30% more, providing an annual return of 8% (2% more than buy-to-let investments).
  • How much is a holiday let management? Traditional agency fees can be around 20-25%, including VAT. However, here at Hello Guest, we charge a 12% fee.
  • What do holiday letting agents do? We deal with enquiries, bookings, availability, reviews, complaints, guest communication, check-in and check-out, listing optimisation, property management, cleaning and providing amenities.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

see what your property can do

Going it alone

There are a few advantages for those just starting out or wanting to maintain a closer handle on their holiday rental. These include:

  • The slight potential for higher earnings: You get to keep 100% of the rental income with no agency fee. However, agencies often increase the number of bookings, so if you do not actively work to promote your property, there is a chance of having smaller returns.
  • Ease of entry to the market: With multiple online vacation rental sites that are easy to use, you can upload your property and get it seen by guests instantly. These sites also charge a fee, though.
  • Screen guests: You can personally vet all your guests and have the final say on who comes to stay in your second home. However, this can often be time-consuming.
  • Flexibility: You set your timetable when you want to be at the property with no restrictions. Although agencies like ours offer homeowners complete flexibility and ownership of their homes.
  • Set your rates: As you’ll be directly in charge, you can adapt to the market and offer special deals or discounts. This can help to secure last-minute bookings – whereas an agent could do this for you but would need your approval beforehand.

Renting Your Place


  • No guarantee of bookings: It’s that simple; running it yourself and doing the best you can do not necessarily mean that you can provide yourself with a steady stream of income.
  • It takes a lot of time: For example, holiday rental owners spend on average 9 hours a week marketing their vacation rental and managing their bookings. This does not consider property inspections, repairs, cleaning, tidying, replenishing, guest communication, check-in and check-out, etc. Not to mention the time it will take to the administration work. Essentially it’s like having another full-time job, which can be difficult to keep up with if you have children too. Often DIY holiday let management leads homeowners to work in the evenings, weekends and any extra moment they have.
  • Issues can happen anytime: It could be the middle of the night, and your guest might have a problem. You will be required to handle these immediately, so if this is not your only source of income, it might be challenging to help. Property management companies here manage all of this for you and are available to deal with complaints or any problems.
  • It’s impractical: Unless you’re based close to your property, managing it yourself will not be practical – especially if there’s an emergency.
  • Lack of expertise or experience in the sector: While it may sound easy and simple, it can be a steep learning curve if you’re a newbie to the holiday letting sector. Expect to make mistakes – even costly ones as you find your feet.
  • Extra responsibility: If you hire people to help run your holiday let, such as cleaners, gardeners or a receptionist, you will be responsible for their contract, working conditions, health and safety, paying and arranging their taxes with HMRC.
  • Competition: Airbnb has 6m rentals worldwide. As more and more holiday rental owners join the competition, it can be challenging to stay competitive. Professional rental agencies have better online distribution models and more properties in their portfolio – they can offer lower costs, commercial experience and marketing prowess.
  • Marketing expenses: To be successful, you will need to market and optimise your property listing through marketing and advertising. This can be significant, especially if you’re trying to get established.

ready to short-let your home

Pros and cons of a holiday letting agency

If you’re struggling to decide on what to do, it might be worth seeking advice from those who have tried both ways in the past.

Many of our clients who have tried the DIY management approach and now want to scale their business even further come to us.

Interestingly enough, we started by letting out our property and have done the DIY model ourselves, through much success and from seeing the main difficulties; we created Hello Guest to help homeowners across the country reap more benefits from this lucrative industry.

Leave it all to us – get in touch.

Why You Should Use an Airbnb Agency for Your Rental Property

5 Reasons You Need an Airbnb Agency

Over the last couple of years, the space-sharing or vacation rental market has boomed – especially through sites like Airbnb in cities like London.

However, due to this fast-growing market, property owners especially are looking at the time and effort required to maintain and increase their potential returns.

In order to take advantage of this wave, many owners have turned to Airbnb management agencies like us to keep up with the demand without having to lift a finger.

Co-host with us.

Airbnb Management Service London

What Is an Airbnb Agency?

What you need to know about Airbnb co-hosting:

In short, an Airbnb management service is a company that will manage your lets on your behalf.

The main services we offer include:

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

Reasons why you need an agency to expand

Homeowners, looking to earn a substantial amount from short-lets will need to treat their property as a business – and that’s where an agency comes in.

An agency will run your home somewhat like a boutique hotel, making sure it’s clean and has all the fresh amenities a guest would expect.

Be guest ready

  1. Money, money, money

In cities like London, for example, the difference between earnings in the long term compared to the short term are astronomical. But property owners do not always have the time to be full-time host, which means their earnings are capped.

Management companies in reality only charge a small fee in comparison to other traditional estate agents, for example, here at Hello Guest we only charge 12% – and this will include everything you need for successful holiday let management.

Therefore, your costs go down and profits go up.

  1. Outsourcing is so much easier

One common complaint we often hear is “I’m away and cannot manage my property” and whilst that’s a big concern, property management companies dissolve this issue.

If you travel a lot for work or pleasure, why not continue to earn an income on the side.

Whilst being away from home means you cannot manage any of your bookings, an Airbnb management agency can certainly help with this.

Our contracts allow you to come and go to your home or property as you please, but having an agency around makes it all that much easier when trying to maximise your income when your home is vacant.

Plus, it might even allow you to get away and enjoy a life you might have dreamed of.

cleaning, restocking household goods, checking in guests

  1. Get your hours back

For many, the biggest turn-off of becoming an Airbnb host is the time you have to commit.

Constantly checking in on guests, replying to them, and booking and scheduling can easily turn into a second job.

Some homeowners can even spend an extra 40 hours a month renting out their homes. This can be demanding and a big sacrifice for those who value their family time.

Airbnb management companies again make this easier – they exist to take over every stage of your booking process and manage it all for you, which will require very little input from you.

This means you can put your feet up, watch the reservations roll in and receive a very nice lump sum payment at the end of every month.

Sometimes, it’s not about working harder but smarter.

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  1. It keeps your property safe and secure

Property security is a big concern. Leaving your home unattended is worrying if you are going away, and some insurance companies have rules around this.

Consistent visitors to your property will eliminate the threat of an empty residence, which is easy to target.

On top of this, Airbnb management companies also keep your home secure from any guest damage.

By vetting guests beforehand, taking deposits and not allowing short stays or parties, you can trust that your home remains protected and that someone is there always looking out for it.

complete property management

  1. You get professional marketing help

Like we said above, seeing success from holiday rentals requires treating your home like a business.

So, when you use property management services, you are also introducing the best marketing strategies your property needs to increase visitors.

Property management companies like ours optimise your listing, take professional photos and advertise your product.

We’re also super responsive to guests, which helps us to secure bookings faster.

This is why we’re so useful because we provide you with all the help you need to make sure your home is in the right spot to maximise your income.

To enquire about our services, get in touch here.

How Can I Maximise My Earnings on Airbnb?

Five Ways to Maximize your Earnings on Airbnb

Is Airbnb profitable for hosts in the UK? The truth is that short-term lets can earn you thousands every year. 

Especially if your service is managed and executed correctly.

On average, Airbnb hosts can make £600+ a month.

Below are some major considerations that will factor into your Airbnb profit; remember, running an Airbnb business can be time-consuming, so set it up correctly to guarantee and ensure consistent profitability.

For any help increasing your Airbnb earnings – just ask us; we’ve done it time and time again and can help you do the same.

is your home ready to rent

Is your home up to scratch?

Airbnb is the new generation hotel – and whilst trends come and go, there are a few staples that we as guests expect when we stay away.

It’s fair to say that we all expect the essential luxuries:

  • Clean, spotless  apartment or home
  • Fresh linen / no hairs or blocked drains
  • A fresh lick of paint on walls that look a bit tired
  • Ironed sheets and clean towels

It’s important to remember that Airbnb guests do not want to be reminded that people live in the property – whilst it may be your home when renting it out, you need to ensure that traces of your life are not hanging around.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

airbnb home management

Hire professionals

We think one way to increase your earnings and turn your home into a profitable business is by hiring an Airbnb Management Company.

First and foremost, you will treat your home, holiday cottage or second property as a business – and one managed well.

Airbnb management companies will work tirelessly to market your home, optimise your listing and care for your guests every step of the way.

Why Airbnb management companies work to increase your profit:

  • They optimise your listing
  • They manage your booking calendar and schedule
  • They greet and check out guests
  • They vet guests and take security deposits
  • They professionally clean your home between stays
  • They supply hotel-like toiletries and fresh linen
  • And so much more…

See our property let management services here.

rent your home and earn more

Bad photos can cost you money

Another simple way to increase your revenue is by keeping your property spotless and ensuring it looks inviting.

Again, property management companies can help to optimise your listing, which includes taking new, professional photographs that make the property appear lighter, brighter and the ideal space to get away to.

You will show the customer everything they need to know before their stay by uploading plenty of photos.

Research shows that ten or more photos will increase the transaction price and reduce the time it takes for a buyer to convert.

Plus, if you integrate some nice, unique touches into your home, you can increase the chance that the customer will revisit.


Extra and easy touches

You know what it’s like when you go away and all the amenities that make a difference. After all, the little things in life make the most difference.

Simple tips include:

  • Fold towels and place them at the foot of the bed
  • Leave guests tea and coffee
  • Any homemade or local products
  • A little jar of sweets or chocolates

More ways you can increase revenue on Airbnb

  1. Upload the best version of your listing
  2. Gain plenty of reviews
  3. Tailor your amenities to your particular audience
  4. Offer more / add-ons
  5. Price appropriately
  6. Expand your availability
  7. Plan for the future

If you’re interested in hiring an expert Airbnb Management Company, contact us here.

How to Protect your Property Against Parties

The majority of short-let guests are good guests, and they are very respectful of the property. However, there is a risk some guests may intend to hold a party during their stay.

It has previously been a rare occurrence, but COVID restrictions limit places to go out, which has increased the risk of using short let accommodation and Airbnb as party venues. Airbnb has also become aware of this risk and, as a temporary measure, banned parties until the summer’s end. Continue reading “How to Protect your Property Against Parties”

A Great Time for Hosts to Benefit from UK’s Staycation Boom

We all know how the COVID pandemic has had a dramatic impact on the travel industry and limited our holiday plans. As a result, people are rediscovering the UK and booking staycations instead of traveling abroad for their holidays. This is good news for hosts who have properties available to rent especially in popular UK holiday hotspots, coastal and country locations. Continue reading “A Great Time for Hosts to Benefit from UK’s Staycation Boom”

The Pandemic’s Impact on the Short Letting and Rental Market

The Coronavirus pandemic has had a major impact on the property rental market, from short letting to medium-term and long-term rental.

Short lets or holiday letting have been the most affected, with domestic and international travel severely limited by lockdowns and government restrictions. As a result, there has been a general shift to longer average stays or medium-term rentals if people need a place to stay. The biggest beneficiary has been a boost for ‘staycation’ locations across the UK.

Long-term rentals have been more active vs short-term letting but also subdued with lower demand leading to significant reductions in rental rates.

To what extent are these trends temporary or permanent?

We believe it will take some time for travellers to regain their confidence to travel more regularly and internationally. However, the good news is we expect demand to return and grow, especially for self-catering properties and Airbnb-type accommodation, which was the most resilient short-term rental property type during the pandemic. It appeals to different groups from tourists, business travellers, contractors, students or workers for shorter-term projects to domestic guests relocating or visiting friends & family.

The appeal of short- and medium-term lettings in private accommodation offers guests high quality and unique experiences at attractive rates. We expect ‘staycation’ locations to continue to benefit from domestic demand and a return of international & business travel to benefit city stays.

The growing interest staying in private rental accommodation has led to an increase in the number of major booking channels from initial sites such as Airbnb and HomeAway/VRBO to many other travel sites such as and offering and promoting vacation rentals.

We predict that the number of travellers that are comfortable booking online will keep increasing. This will lead to increased bookings not just for city stays but also in holiday and remoter locations.

Please contact us if you have a property or holiday rental you wish to rent and want information on rental and short let management.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

Rental options in this changing industry and times

We’ve heard from many hosts who want to continue hosting right now about the best rental options. Things are changing quickly, and we’ve noticed some hosts are starting to think strategically about ways to adapt to the shifting landscape.

HelloGuest offers a flexible letting model, combining short-term, medium-term and long-term rentals to maximise your revenue. The industry has made a significant shift because of COVID-19, so it is paramount to maximise returns and minimise voids.

Different property management companies have different strengths and weaknesses. Traditional long-term letting agents have strong recognition and significant experience in the long-let market. But estate agents have been slow to adapt to the growing short-let market. Some Airbnb management companies can be much better at dealing with short-term letting, but these are often not set up to service longer-term lettings.

At HelloGuest, we deliver the unique element and concept of an integrated system providing short/medium/long-term let. We can take care of everything regarding different types of rental accommodation, from listing your property, making it clean and ready for guests to welcoming them and ensuring a pleasant stay throughout.

Each is described below and has its benefits and risks depending on different variables.

  • Short-term lets: a market segment typically from 1 day to 30 days and is popularised by platforms such as Airbnb,, HomeAway etc.
  • Mid-term lets – a growing segment of lettings from 1-6 months, often corporate stays for work projects
  • Long-term lets – the traditional letting arrangement, with contracts for more than six months tenancies

Short-term lets are generally aimed at guests visiting for leisure or business. Rental income can be higher on average compared to longer-term stays and takes advantage of high seasons. Short lets include higher wear and tear and require certain technical knowledge to manage listing, booking channels, payments, pricing, guests, housekeeping and maintenance. If you are managing it yourself, it takes a considerable amount of time and availability.

Mid-term lets suit business professionals, people with temporary projects, or extended stays to visit. There is a growing demand for these stays as people move towards more flexible working arrangements. The income can be mixed, but it does mean limited wear and tear.

Long-lets normally have an initial fixed term of at least six months where the rental income is fixed. It has the benefits of a stable income every month and lower maintenance. The cons can include limited flexibility and empty months or significant void periods between tenants.

Traditionally booking and rental platforms targeted each of these rental segments. However, as demand requires greater flexibility, the booking platforms are evolving to support guests wanting to stay for different periods of time. For example, home-sharing giants like Airbnb have closely monitored this sea of change toward longer-term local stays. Airbnb recently announced some major changes to its tone and positioning.

HelloGuest can help rent your property on a short-mid-long let basis, depending on your requirements. We believe in an integrated approach that maximises your returns and minimises your void periods.

Contact us for more information about our short/mid/long-term letting model and hosting management services.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

Cleaning Initiatives to Help Prevent the Spread of COVID-19

In the event of Coronavirus, it is recommended to implement the following cleaning measures to deal with the spread of COVID-19. In line with Airbnb’s enhanced cleaning initiative and short-term accommodation guidelines according to STAA, these should be carried out to help prevent and stop the spread of Coronavirus and viruses.

A critical part of short let and Airbnb Management has always been at the top of HelloGuest’s agenda for hosts and guests, but now it is even more critical to reduce the spread of infection. 

Here are some guidelines that we will be following, which will specifically focus on COVID-19 prevention and the use of disinfectants that are approved by regulatory authorities:

  1. Wearing protective items when cleaning. Items such as disposable gloves and facial coverings can provide additional protection, and washing hands immediately after removing gloves.
  2. Ventilating rooms. To increase air circulation, it is recommended to ventilate rooms and properties before cleaning and sanitising.
  3. Wash hands in the recommended way before and after each cleaning. In line with current standards, wash hands with soap and water for 20 seconds or use a hand sanitiser if that is not possible, which is at least 60% alcohol.
  4. Clean and then sanitise. In the normal way, use the correct detergent to clean the surfaces to remove dust, grease, dirt and germs and then spray with disinfectant and wipe away.
  5. To prevent the spread of germs, avoid touching your face whilst cleaning. It is recommended not to touch your nose, eyes or face with unwashed hands whilst cleaning.
  6. Using the correct disinfectant. Paying attention to frequently touched surfaces and using the right disinfectant will help stop the spread. ‘Most common household disinfectants registered by the Environmental Protection Agency, as well as cleaning solutions with diluted household bleach are believed to be effective against the coronavirus’.
  7. All linens will be washed at the highest heat recommended by the manufacturer. This includes towels, bedsheets, mattress covers, kitchen towels and blankets where appropriate.
  8. Carefully remove any cleaning materials and gear. After cleaning, immediately take off any protective wear and dispose of them or wash them accordingly. Also, remember to wash hands again before leaving the property.

Guests will want to take steps to reduce their risk of infection by social distancing, so we offer self-check-in and checkout where possible by using a key safe or smart lock to reduce person-to-person contact.

Good Airbnb property management must adjust and take any measures that will help protect and prevent the spread of harmful viruses.

To summarise 

Hopefully, you will find these cleaning guidelines helpful so you can be confident that guests’ and cleaners’ safety and health are being protected to the best standard during and in a post-COVID19 world. 

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

Short Term Let – Put your Property on the Map

With the rise of online advertising platforms such as Airbnb,, HomeAway and Expedia, the demand for short-term residential accommodation is now higher than ever.

According to the Airbnb UK Insights Report, between July 2017 and July 2018, hosts and guests using Airbnb contributed an estimated £3.5 billion to the UK’s economy, with approximately 8.4 million inbound guests travelling over this period. This has helped boost tourism in the main cities, holiday spots, and other areas across the UK. It is predicted that this year’s report will show a further increase in these figures.

London has been and still is a key city regarding short-term lettings, but more recently, there has been a growing interest from property owners throughout the rest of the UK. This includes cities such as Liverpool, Manchester, Brighton and Birmingham and holiday destinations such as Margate and Cornwall. Property owners are beginning to monetise on travellers who feel that the benefits of staying in a home from home far outweigh those of staying in a hotel.

Guests are not just travelling to UK destinations for business. They are also opting to stay for short breaks and longer holidays. Below are just some of the attractions that draw people to destinations across the UK.

Liverpool Top Attractions:

  • Liverpool Football Club Stadium Tour
  • World Museum
  • Mersey Ferries
  • Tate Liverpool
  • Sefton Park
  • Beatles Tours

Manchester Top Attractions:

  • Castlefield
  • Museum of Science and Industry
  • Manchester Cathedral
  • National Football Museum
  • Manchester Art Gallery
  • The Trafford Centre

Brighton Top Attractions:

  • Royal Pavilion
  • British Airways i360
  • Brighton Palace Pier
  • Museum and Art Gallery
  • Marina
  • The Lanes

Birmingham Top Attractions:

  • Cadbury World
  • Thinktank, Birmingham Science Museum
  • National Sea Life Centre
  • Jewellery Quarter
  • Custard Factory
  • Victoria Square

Margate Top Attractions:

  • The Shell Grotto
  • Main Sands
  • The Hornby Visitor Centre
  • Old Town
  • Museum
  • Margate Tudor House

Cornwall Top Attractions:

  • Eden Project
  • Lizard Point
  • Lost Garden of Heligan
  • St Michael’s Mount
  • The Minack Theatre
  • Fistral Beach

Here at HelloGuest, we are now working with hosts across the UK looking to rent out their property on a short-term basis. Get in touch to find out more.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

Create the perfect and informative welcome guide for your short term let

If you are using a short-let property management company they can help you to create a welcome guide, however for those of you who don’t, please find below some tips on how to create a welcome guide for your short-term let.

To you, your short-term let is like an extension of your own home; you know where everything is and what there is to do in the local area to entertain yourself. For your guests, however, it is very different, it may be the very first time they have ever visited the area, and things will feel very new to them. It is essential for you and your business that you ensure your guests enjoy their stay and sing the praises of your short term let, even better, continue to return in the future.

When creating your welcome guide, you need to think as you did when you first took on your short-term let and think like someone that has never been there before.

A good welcome guide will include information on yourself, the owner, your property, and the local area. Recommendations of local amenities, places to spend the day or evening, and places to eat are always a good start. It is also essential that you supply your guests with emergency contact information both for yourselves and local medical clinics etc., and not forget information on how to use electrical appliances on the property, as I am sure we can all remember a time we have been stumped by a technical appliance. The list can be never-ending . . .

When trying to put your welcome guide together, it helps to think . . .

“What information do I need to know to make the most of my stay here?”

A welcome greeting:

Welcome your guests, and give a brief history about yourselves, the property, and the local area. Guests like to feel a connection with the property owner, and in my experience results in the property, being looked after. Don’t go in heavy with many ground rules; your guests are here to enjoy themselves and don’t want to feel restricted as soon as they arrive.


Hopefully, this will rarely need to be used, but it is important to have it there. Always make sure that this is at the front of the book and easy for people to find, and includes emergency contact for yourself (or your short let property management company if you live away) in the case that anything happens to the property. Along with this, include information about what the guests should do if there is a problem with the property, for example, a heating failure or problems with the power supply.  You may also want to include instructions for where the fuse box, mains water stopcock and gas terminal are in the property so the guests can find these quickly if required. Run through what guests should do in the event of a fire, for example, where the extinguishers are located in the property, how the smoke alarms work and the location of fire exits.

Include a telephone list of local doctors (public and private), dentists and hospitals with maps or instructions for getting to them. Let’s not forget our furry friends; if you allow pets make sure you include a phone number for a local vet.

Appliance information and instructions:

You will all be familiar with the appliances you have selected for your property, but your guests will not be, and they need to be able to access all the appliances and services that are available to them. The first thing on most people’s minds will be Internet connection so ensure that you have the name of your network and password somewhere easy for your guests to find.

Look around your property and think about what appliances your guests are likely to use, and leave copies of the user manuals or easy-to-use step-by-step guides somewhere the guests can access e.g. a kitchen drawer. There’s nothing worse than guests playing around with an appliance because they have no instructions and breaking or reprograming the whole thing.

In your property, if you have different appliances that are run by remote control, then you may want to label these so that they can be distinguished and used for the correct appliance. Instructions on how to use these will also be helpful and save hours of time trying to change the channel on the TV.

If your guests are lucky enough to have things such as log burners or hot tubs available to them, then instruction for these will also limit the risk of complications later on and allow your guests to enjoy all of the property’s features.

Dos and don’ts: (don’t call them rules!)

Be careful when writing this section as you don’t want to come across as too strict, but it is important for you to lay some ground rules because, at the end of the day, this is your property.

If your property is in a built-up area or you have close neighbours, it may be worth having them in mind when completing this section. You may want to remind guests of noise levels when coming and going from the property; after all, who wants upset neighbours?

For properties that allow pets make it clear if they are allowed in all rooms and on the sofas etc. If this isn’t clear initially, it may give you lots of clearing up at the end.

Including your terms and conditions in the welcome guide is also worthwhile; with this, explain that guests are to report any problems as soon as possible so that you get the chance to rectify any issues.

Local transport:

Some of your guests may want to enjoy your local area without the stress of driving, so it is important to provide them with information on the local transport operating in your area.

Let your guests know where they can find the local bus stops, train or tube stations and include up-to-date timetables to make this as straightforward as possible. Also include phone numbers for local taxi firms and the road name so your guests can point a driver in the right direction.

A nice touch if you have a short-term let in London could include an oyster card with the guide.

Attractions and amenities:

This section will be really important to your guests, as they will look to you for advice on how to enjoy their time at your short-term let. These could be either personal recommendations or from your local tourist information board. I would always recommend your thoughts as this helps create a relationship between yourselves and your guests.

When selecting places to recommend, you will want to consider a wide variety of ages and interests. Include recommendations for local heritage sites and monuments for the guests that may enjoy some local history; for example, if you have a short-term let in London, including places such as Westminster Abbey, Tower of London, or Tower Bridge. Maybe a recommendation for family day outs with children like London Zoo, or Warner Brothers Studio- Harry Potter. Otherwise, just taking in the views of London from the London Eye, a river cruise on the Thames, or dinner in The Shard.

For more day-to-day information, it would be helpful to your guests if you provided them with a list of local amenities such as supermarkets, shops, post offices, banks, ATMs and petrol stations. You could do this easily by displaying them on one simple map with a key.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

Check-out instructions:

Include a list of what guests must do on their final day before vacating the property. This may include instructions such as where to leave the keys, to ensure all doors and windows are locked, and what to do with rubbish or dirty linen.


Remember your guests are on holiday, so they do not want to spend hours reading through hundreds of pages of rules and how-to guidelines. Keep it concise and to the point with the most important information in an eye-catching place. It would also be good to prioritise the information going from most important to least as you work your way through the book.

When producing your welcome guide, always think of it from a guest’s point of view. What would you want to know if you were going to a short-term let? If you use this as a basis, you will be on track to do a great job!


Interior design tips for your short term let.


The interior design you select for your property should provide the guests with a comfortable, attractive and durable place to enjoy their getaway while also providing you with an advert for your holiday let.

It is important when planning the décor of your property that you don’t forget its end users and don’t just see it as an extension of your own home, where you can store your unwanted or excess furniture and knickknacks.

Your property let is your business, and so, therefore, your décor needs to be seen as an investment that you won’t have to replace regularly, but something you can get several years of enjoyment out of for your guests. Purchasing cheap furniture and accessories can at the time be a money-saving exercise, but in the long run, can cost more money in replacements. However, spend too much money, you may not see a full return on your investments.

Colour schemes: 

A colour scheme is one of the most important aspects of your décor, as this is the base upon which you will plan. To obtain the highest possible number of bookings, it will be important for your décor to suit and be the taste of the largest audience possible. Therefore picking a colour scheme that is neutral and inoffensive will help your property look fresh and airy whilst looking homely and modern.

Please don’t feel that neutral equals boring, as splashes of colour can be added using pieces of art, soft furnishings, or signature walls. It can help to keep the colour theme running throughout the house to give harmony and give the property an identity.

Soft furnishings:

These can be used throughout the house to help add colour, for example, a coloured rug, cushions adorning a sofa or a throw, bedding or window coverings to keep the sun out. They can be easily changed to keep with the current trends instead of changing the whole décor of the property.

Take care when selecting your soft furnishings and flooring and think of the longevity; light, pale carpets in a well-trod area of the house can be hard to maintain and keep clean, as can pale bedding which can become easily stained.


Often furniture can make a room look completely different just by changing the orientation. Always have a focal point that you work around, and don’t be afraid to minimise to give guests the room to move luggage around and enjoy their time in the property. Changing the furniture around can also help keep the décor fresh for returning guests and again can give you a new look without redecorating.

When planning your furniture, always ensure that there will be enough for the number of people that can sleep at the property. For example, enough chairs at the dining room table or places to sit and relax in the lounge. Make your furniture more versatile by having a sofa bed, a bed that can be pulled out or single beds that can be joined together. This will allow many more people to visit your property.

Before purchasing, be careful not to select all of your furniture from one place as this can sometimes make the décor look too uniform, and like a showroom instead of a homely place you can relax in, do not be afraid to mix and match some furniture to help give your property personality.


This is very important when setting the mood of a room and your whole letting. When holidaying, people like to take the evenings to relax after a busy day exploring, so it will be important to provide mood lighting in the lounge and bedrooms. This can be achieved by supplying lamps as well as the main ceiling light for more direct light in case your guests enjoy reading. It will also be important for the bathroom and kitchen to have task lighting so people are able to prepare their food safely or pamper themselves to their heart’s content.

Having a light to welcome your guests on the outside of your property can go a long way, especially in the winter months or when they are returning late from a day out. It can also help with safety and security, especially if you live away from the property and the guests have to gain access themselves for the first time.

Local Touches:

When your guests selected your property, it was because of the area in which it is. Whether they are visiting a particular place, family, or just wanting to investigate the local area, it is the area that they selected, so it is important to bring this into the house where necessary. This could be done by bringing in art/paintings produced by local people and pictures of the local area. Also, information and what’s on is always helpful. A lovely personal touch is leaving a selection of local produce to welcome your guests when they arrive after a long journey. For example, fresh bread and milk from a local farmers’ shop, or the local delicacy, just to get them started on their stay.

The quick but most powerful wins:

As the owner of your short-term let, the biggest ways to make an impact with your décor, and not always for the biggest outlay, would be . . .

Adding colour to the property will help to add character and make it welcoming to your guests. Colour can be added in simple ways, as discussed above, with soft furnishings, art or signature walls.

Make sure that you have a theme or style that you are working towards. This can help you stay focused when decorating or selecting items to be part of the property and not let you get carried away and end up with a miss match of styles.

Think longevity; your short-term let will normally have a lot more focused traffic with many people passing through. It is not always the best idea to select the cheapest of items but go for quality products that will stand up to wear and tear. This will make the investment worthwhile, whilst you are able to sit back and relax as your guests come and go.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

How do Airbnb reviews work


Feedback is the cornerstone of the Airbnb system. As a host, it’s a great opportunity to attract new guests and to share your view on people that have let your property. This trust-based system allows people to make informed decisions about rentals.

Reviews are optional but strongly encouraged. All types of stay, from long-term rentals to short-term lets, have the opportunity for two-way feedback. Here’s how it works.

How do Airbnb reviews work

Your guests can leave a review of their stay with you for up to 14 days after they’ve completed their visit. These can be up to 500 words and can be either positive or negative – as long as they meet the company’s content standards, people can be free and frank in their opinions.

Guests may also choose to leave you private feedback. This is where a guest wants a host to hear their comments on their stay but feels it doesn’t need to be on public display so it appears in the account section of the website.

Private feedback is usually comments and suggestions for improvements in what you offer. As such, it’s a constructive and useful tool to polish what you offer customers. Guests are asked to explain things they loved about their stay and points where they could improve.

Leaving reviews of your Airbnb guests

You can also leave reviews on guests. This type of information can be helpful for anyone considering letting their property to the same groups in the future. Remember, reviews are never compulsory, but they are helpful in building up a picture of what you offer and your experiences. If you’ve accepted a booking with multiple guests, then any review you leave will appear on the profile of everyone that stayed with you.

The way reviews work on Airbnb is regularly updated, so it’s worth keeping track of the most recent processes. For example, the latest changes mean your reviews on guests are revealed simultaneously as their reviews on you. This facility was added so people could leave honest reviews without getting unwarranted criticism as a direct result.

Timescale and rules for leaving Airbnb reviews

The opportunity to leave a review is open for 14 days after a guest’s stay. That’s apparently because 90% of users that will ever leave a review do so in that period. This gives users fast feedback on a property but also means you must consider the timescale if you want to leave a review.

This may be particularly relevant if you have concerns about a guest’s behaviour – if you think others need to be aware of your experience, ensure you complete the details in time.

There are several provisos for what is acceptable in a review. The following are not allowed:

  • Reviews that are not accurate descriptions of people’s experience
  • Reviews that don’t cover what happened during the guest’s stay. This could be (for example) religious or political commentary.
  • Reviews that endorse illegal or harmful activity. These could be obscene, threatening or discriminatory comments to the host or guest.
  • Reviews that share identifying information or violate intellectual property rights.
  • Reviews where the content is used as extortion. This is not a common problem, but it’s not unheard of.
  • Reviews that explain the details of an Airbnb investigation.

Airbnb property management

Feedback and reviews are such an important part of how Airbnb works that it’s worth investing time in giving and getting comments. However, professional services are available to manage your rental home if you can’t fit this kind of Airbnb property management into your schedule.

Central London-based management company HelloGuest covers every aspect of short stay guest rentals. They can support property owners in managing listings and profiles on several key advertising platforms, including Airbnb, HolidayLettings and TripAdvisor.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

Where can you advertise short-term let properties?

Here at Hello Guest, we understand how difficult handling short-term let properties can be. It’s not only managing the property between stays and keeping everything looking ship-shape but knowing where to advertise your accommodation to attract a continuous stream of guests through your doors.

Luckily, there are lots of easy-to-use sites on the internet that are available to help you. With plenty of people perusing them every day, they’ll make certain that your property is seen.

Here are just a few of the websites we recommend you check out…


When advertising short-term let properties, Airbnb is an obvious place to start. Well-known, with plenty of traffic, it was specifically set up to connect landlords with rooms to spare with travellers looking for a unique place to stay. It certainly has lots to offer you, including full control over your availability, prices, house rules, and how you interact with guests and leaves check-in times entirely at your discretion. It’s also incredibly easy to use – you simply set up a listing, welcome guests, and get paid through a secure system at the end of it. Best of all, the company will deduct only 3% from the total amount you earn, in the way of a very competitive service fee.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester


TripAdvisor is well recognised and has plenty of people visiting it to see what’s available daily. This makes it a great place to list a home or room for let. With the world’s largest travel community frequently checking out, it is a good place to earn money quickly and has the added boons of no upfront fees or contracts. Like Airbnb, the site will take just 3% of your total profit as a booking fee, making it a highly attractive prospect for landlords like yourself.

House Trip

House Trip advertises over 300,000 holiday homes worldwide, making it another handy site on which to list your property. Essentially just another arm of TripAdvisor, it charges the same 3% fee as its parent company and has many of the same advantages. However, as it’s slightly more specialised than the former, it might still be worth placing an additional ad here.


OwnersDirect has an astonishing 775,000-holiday home advertised on it, so perhaps yours deserves its place among them? Allowing you to input your details into its database easily, it will ensure that travellers view your property in 190 different countries across over 50 dedicated sites. Giving you the option to control prices, availability, and who stays in your property, there’s little to dislike about it, and it arguably has the best-in-class booking tools on the internet.


Wimdu is another popular place to advertise a short-term let. With over 350,000 apartments and holiday homes on-site, it allows hosts to earn around 900 euros per month on average simply by letting their empty property and is quick to pay up too. Automatically transferring your profits into your account within 24 hours of your guests arriving and checking in, we recommend you give it a try if you’re hoping to increase exposure.


One of the most frequently used sites for holiday homes, HomeAway has over one million listings, and your short-term let should be among them. Making it simple to add your information to its database, it’s another part of the OwnersDirect family and offers all of the same perks as its highly popular sister site. is available in over 40 languages, lists 1,495,104 properties and covers 228 countries. In London alone, there are approximately 7,052 properties on their database.

Unlike some other platforms, do not charge your guests extra; the price you set is the price they pay. They also have a simple calendar that will integrate with other platforms.

Making advertising your short-term let properties easy, this plethora of handy websites can be utilised to make your profits soar. Be sure to include your short-term let among their listings today; you may also wish to consider smaller specialist sites for city rentals such as Only-apartments.

Alternatively, you could opt to contact a reputable property management company like our own and have them do all the hard work for you.

How to Target Business Travellers for your Short-Term Let


With spending on inbound business visits to London in 2016 reaching 3.25 billion pounds (Statista) it is no wonder that property owners are looking to make their short-term let Airbnb listings more appealing to the business sector.

Making your property business ready can help you to fill gaps in your calendar, ultimately increasing your profits. This is because business people tend to travel more often during weekdays and businesses also generally operate throughout the entire year, even during off-peak times when tourists are less likely to visit.

Business people often lead busy lives and are unlikely to want to spend hours every time they travel searching for somewhere to stay. It is therefore common for them to remain loyal to a particular host if they have had a good experience with them in the past.

So how can you make your short-term let more appealing to business travellers? Read on to find out more.

Setup a workstation

If you have a spare room you could transform it into a study with a desk and comfortable office chair. Most hosts would prefer to make any spare rooms into bedrooms but you may have the space for a bed and desk and if not consider buying versatile furniture where beds can easily be stored away if a business person is staying. Alternatively, find an appropriate space elsewhere in the property, ideally in a quiet location.

The workstation could include a mouse, keyboard and computer (although business people tend to travel with their own laptops). You may also want to consider spare laptop and mobile phone chargers, a printer, fax machine, scanner/photocopier and a landline telephone.


Most business people will need access to the Internet, so ensuring that you have adequate broadband speed is a must. Check to see if the broadband is accessible from all rooms within the property and if not, think about ways in which you could improve this perhaps with a booster or having fibre optic installed. You should also ensure that you are on a sufficient broadband package so that you do not get hit with a hefty charge if guests go over the allocated usage. It is also a good idea to have an Ethernet cable plugged into the router so guests can opt for a wired connection. Most importantly, ensure that they have the necessary password and instructions to log in to the broadband.


If you are looking to go that extra mile, you may wish to consider stationery items such as pens, pencils, rulers, rubbers, a calculator and a notepaper. You could even get some of these things branded around your short-term let.

Another nice touch is to have a coffee machine; many business people lead hectic lives and will be grateful for convenience items like this.

Other items that will help ensure your business guests have a pleasant stay include an iron and board, hair dryer, clothes hangers, shampoo and conditioner, toilet paper and fresh towels. You could also leave the information on a local laundry service.

This goes for all short-term lets regardless of the type of guest staying, but you should ensure that you have carbon monoxide and smoke alarms installed, and they should be regularly tested.

Check-in and out

Business people tend to be in a hurry to make their travel experience as stress-free as possible by creating a simple check-in and out process. This can be achieved with a lockbox, allowing 24-hour access.

Airbnb has a Business Travel Ready program, which aims to get more properties up to the quality standards expected by business travellers. Properties that are travel ready are also awarded a badge. These listings must meet specific requirements, most of which are covered above. With this in mind, it seems that it is ever more important for hosts to adapt their properties to tap into the business sector.

Airbnb management in:

London | Edinburgh | Glasgow | Liverpool | Brighton | Manchester

6 Welcome Gift Ideas for Guests


Everyone running short-term lets wants guests to feel special to encourage repeat visits. Gifts are a way to do that, but of course you don’t want to go over the top and spend all your profit. They are also a great way to improve guest review scores, which are critical to driving your property’s listing higher in the search results on websites such as Airbnb. Continue reading “6 Welcome Gift Ideas for Guests”

Insurance Cover for Short Term Letting

Airbnb Insurance Policy

Short term letting has become increasingly popular, especially with the birth of platforms such as Airbnb that allow people to easily market their properties. This is fantastic but it also poses some challenges for necessary auxiliary products and services that come with property ownership, such as insurance. At the heart of the matter is short letting of a residential space no longer neatly falls under either purely residential or commercial classification as it is a mix of both. Continue reading “Insurance Cover for Short Term Letting”

Should I rent out my home on a short term let basis?

If you have a property, a flat, house or any shared space in London you will already know how valuable space is in the capital. The demand for letting on a short term basis has significantly increased from both people visiting London for tourism/leisure and also for work or to visits friends. This is projected to continue growing as London remains a major attraction and place to visit. Continue reading “Should I rent out my home on a short term let basis?”

Hello! The guest is calling this summer…

Let Out Your Home

Hello! The guest is calling this summer..

In the light of the recently introduced ‘tax break’ by the UK Government/UK Chancellor George Osborne on March 16th 201, micro-entrepreneurism in the Airbnb domain is now in full swing. This allowance in essence means Airbnb hosts in the UK will now be able to earn 1000£ tax free which means more income for the cash strapped citizens who own homes that have the potential to be let out. Continue reading “Hello! The guest is calling this summer…”

Airbnb London Management & Information for Renting

Airbnb management and renting your London property have hugely evolved and expanded very quickly over only the last few years proving to be a great source of additional income and making more space available in London for rent. As well as facing a shortage in short term space to let, London is also a top touristic destination, so the more we can utilize unused space the better. Continue reading “Airbnb London Management & Information for Renting”

Welcoming guests – Airbnb Management Service London

How do you make your Airbnb guests stay special and make them feel welcome? There are ofcourse things that can be offered over and above what guests expect but we believe ensuring the basics are right goes a long way to achieving a high level of guest satisfaction and 5* reviews. Here we will point out some of the important items to make a good Airbnb management service London as well as provide some ideas how you can go beyond that to offer an excellent experience. Continue reading “Welcoming guests – Airbnb Management Service London”

Some Things to Remember for Airbnb Management London

Managing and renting a property nowadays costs a lot of money but did you know your space can also be an opportunity to earn money? More and more people in London are renting out their places to guests coming for short stays. Airbnb management London helps lots of people to rent their houses while they are away. The Airbnb platform offers a clever way to connects hosts with available space to guests from around the world looking for a place to stay. It does mean opening up your home to strangers so there are some good practices and rules that can help ensure your Airbnb management London experience goes well. Continue reading “Some Things to Remember for Airbnb Management London”

Have you seen the new Airbnb TV ad?

Its good to see Airbnb advertising and promoting the service

If your interested you can also win a stay on a Floating Blue House on the River Thames (see here) although they advise against diving out of the living room window for a swim in the Thames..

Should I rent my property on sites like Airbnb?

Short stay rental sites such as Airbnb, Housetrip, Wimdu & others offer travellers an alternative to staying in hotels. They are online market places connecting private landlords with people looking for a place to stay typically for short periods or weekend visits. This includes a wide range of places to stay from just a room, studio, apartment or even a entire house. But this isn’t exclusively for tourists as many regular business travellers have also been attracted by the benefits over staying in hotels. Continue reading “Should I rent my property on sites like Airbnb?”

Hello Hosts & Guests!

Welcome to our blog!

In addition to our short stay property management services in London we thought it was useful to launch our new blog to provide useful information about short stay rentals both for hosts and guests. Its a pretty exciting area evolving rapidly as several sites such as Airbnb, Housetrip, Wimdu, etc are leading the way in providing market places for anyone with space to make it available for people to rent for short periods. This is great news as it offers travellers an alternative and more personable experience compared to staying in hotels and a great way for renters to earn some extra income!