FAQSome questions answered here or contact us

Short Let Questions for Hosts

Is short term letting right for you?

Short letting is ideal if you are looking to rent your property for a limited period and offers guests a great alternative to staying in a hotel or serviced apartment. Private rental accommodation is popular with tourists, professionals coming for work, people getting to know a new area, people visiting friends or in need of temporary accommodation as they are renovating or waiting to move into a new home.

It provides hosts flexibility to come and stay while generating extra income for periods the property is available.

Properties in touristic locations can also generate very attractive returns.

Why should I use a management company?

A short let management company like HelloGuest can take the hassle out of renting your property and provide the expertise to get the best returns.

There is a lot of work and knowledge required both in setting up a property for rental and managing it on an ongoing basis. Most hosts don’t have the time or interest to do this.

HelloGuest is an established short let and Airbnb management company operating with many years of experience to help you manage your property on a short let basis.

What about insurance, is this covered by Airbnb & others?

Yes depending on the site you advertise on, some of the major ones offer insurance cover in the case of damage (eg Airbnb host guarantee: www.airbnb.co.uk/guarantee), its advisable you read the terms to understand what is and is not covered. We also advise you take out home protection insurance and inform them that you are renting out the space.

What happens if the guests damage something?

We check the property after each guest visit and will notify you if there was any damage, in general we would advise taking a deposit to help with compensation having a suitable insurance policy to provide an additional level of cover. We also can provide tradesman to fix and maintain your property.

Do you ask guests for a deposit?

Yes for all our listings we require a deposit from the guests. Depending on the booking platform the deposit is either charged as a pre-authorisation against their card in case a claim and charge is made or by direct payment which we hold until after the guests have checked out and the property has been checked.

How do you screen potential guests?

Most importantly we check previous host reviews about the guests and that they are verified guests, in some circumstances if there are doubts we may contact the guests directly to gather further validation.

Where do you operate?

We provide short let and Airbnb management in London, across all the UK and some select destinations abroad, please contact us to find out if we can cover your property.

Can I block days out in my calendar?

Yes, you can block out any periods you want or when the property is not available for rent, just contact us and we can block it out for you.

Is there a minimum period that I can rent my property for?

There is not really a minimum limit but in general the more availability and the longer the property is available for the better chance to get bookings. Also the further in advance the property is available to rent is better rather than providing last minute availability as you will be limited to last minute bookers at lower rates.

What is the minimum period my property needs to be available for to meet the criteria for your services?

We require a minimum availability of ideally at least one month throughout the year, with a preference for as many consecutive weeks as possible as this will maximise your revenue and positive reviews.

Do you work with other sites other than Airbnb?

Yes we cover all the main short term rental advertising sites such as Airbnb, Booking.com. HomeAway, Expedia.com, HolidayLettings, Housetrip and many others, just let us know what sites you are using to advertise your property. We have a dedicated team and software that will keep track of all your property bookings, which ensures there are no crossovers between stays booked on different platforms.

How do guests check-in?

At Helloguest we offer a personal or self check-in. Depending on your location we offer personal meet and greet for guests where we hand over the keys. Alternatively guests can self-checkin using a variety of options to enable self-checkin such as keylocks, key storage points or smart locks. Self-checkin give more flexibility for guests, especially if they are travelling as it means they do not have to worry if they are delayed or when they arrive.

Do you cover property maintenance?

We can help manage any property maintenance and repairs arising during guests stay. Included in the service is coordinating with suitable tradesman to fix any issues most commonly arising such as boiler/heating, electrical, locks, plumbing and handyman general repairs.

Are there any restrictions to the period I can short let my property?

This can vary by area and you may need to check if any legislation exists or requirements for the amount of days you can short let your property.

Properties in Greater London are restricted from letting their property for no more than 90 days per year. The 90-day limit applies to both 90 consecutive days or 90 days spread throughout the year. Many hosts combine mid or longer-term tenancies (e.g. more than 3 months) with multiple short-term tenancies per year.

What if I don't have my property listed on Airbnb or other sites?

No problem, we can help create your listing and then get it listed on all the main bookings channels . We use software to ensure that the property details and pricing are consistent across all booking channels and calendars are synced to avoid double bookings.

What booking platforms do you advertise on?

We advertise on all the main short let booking platforms such as Airbnb, Booking.com, HomeAway group, Expedia, TripAdviser and many others.

We will also advertise on a mix of booking channels most appropriate for your property depending on the rental availability, the property location and the length of the booking period (short – mid – long lets).

Do you manage pricing?

Yes, yield and pricing management are integral to our service as our commission is based on maximising your bookings.

We can advise how best to increase your bookings and revenues.

How much do your services cost?

Please visit our pricing page for an indication of rates and contact us for a more detailed and free estimate for how much your property could earn.

Generally we operate a commission based model with the advantage that if we don’t get bookings then we don’t get paid so we are incentivised to get you bookings.

How much could I earn?

This depends on many factors such as the area your property is located in, the size and finish of the property, the time of the year, the level of accommodation available in the area, etc.

We can provide you with a free estimate of pricing and earnings for your property. Please contact us to enquire.

Mid Term Letting

What is mid term letting?

Mid term letting typically covers stays between 1 month up to 6 months. Any stay longer than 6 months is considered a long term stay and has different legal requirements for rental.

What are the requirements to let mid term?

The property needs to be available for rental for at least 1 month.

Typically the landlord will need to cover the bills and services such as provision of the internet and TV while the tenant pays the rental fee. This however is for agreement with the tenant.

Do you take a deposit for mid term rentals?

We always recommend to take a deposit. The amount of deposit will depend on the value of the rental and property.

What type of tenants rent mid term?

Mid term tenancies suit professionals coming over for work, people visiting friends or an area for an extended period, mature students or people in need of temporary accommodation if they are doing works on their principle home.

Long Term Letting

What is long term letting?

Long term letting is a tenancy of at least 6 months.

What are the requirements for letting my property long term?

There is a legal requirement to use a Shorthold Tenancy Agreement (AST) and for the deposit to be protected by a recognised independent deposit protection scheme.

The property will also need to meet rental requirements and regulations. These include having a valid Gas Safety Certificate, Energy Performance Certificate, Electrical Installation Condition Report, smoke alarm and carbon monoxide detectors if applicable.

The timing, use and issuing the correct documentation and tenant checks are also a critical part of rental.

Do tenants have to pay a deposit?

The deposit is held to ensure any damages (over and above fair wear and tear) can be corrected at the end of the tenancy.

There are specific requirements for the amount of deposit to be held and protected in an approved Tenant Deposit Scheme. This is designed to protect both the landlord and tenants in case of damages and disputes.

What happens if there any damages?

Once you have identified the damages it’s necessary to assess if these are caused by fair ‘wear and tear’ or through misuse or damage. If its wear and tear then the landlord cover the costs of repair. If its damage then the tenants would be liable for the cost of repairs.

If damages have been identified the best approach is to find an agreement with the tenants for an amount to deduct from the deposit.

Getting an independent inventory done before and after the tenancy is very important as this provides an objective basis to verify the state of any items before and after the end of the tenancy. This will help support the case if there are any damages identified.

In the case tenants dispute the amount then this will have to go through arbitration through the deposit scheme where the deposit is being held. They will gather evidence and make a decision if to award any costs for damages.

What does referencing involve?

The reason for referencing is for the landlord to be certain that their tenant won’t have any problems paying the rent on a monthly basis and that will take good care of the property. Tenants applying to rent need to give details of their employer and income, their previous address, bank details, proof of ID and pass a positive credit check and these will be checked to ensure they are able to commit to rental payments. Right to rent checks are also necessary and the responsibility of the landlord.

Do you provide full management?

Yes we can provide just tenant find services only and also a full management service depending on your needs.

We have a very strong and established full management service as we let a significant number of properties on a short let basis for owners and need to be very responsive to property management needs.

Who covers the utility bills?

Tenants normally cover all the utility bills, council tax and any services they use such as TV, telecoms and internet.

Services charges are normally still covered by the landlord but this may vary.