HelloGuest

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Protect Your Vacation & Rental Home From Damage

HelloGuest was created to eliminate short-letting inconvenience to help landlords and homeowners maximise their rental revenue and not stress or worry so much about guest damage or property repairs.

  Beautiful place, everything you could possibly need. We thoroughly enjoyed our stay with comfy beds, beautiful surroundings and a well equipped kitchen.

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9/03/2023

We Take Good Care Of Your Home – You’ll Never Know The Difference

Our holiday let management service not only includes keeping your home safe through vetting and pre-approving guests but also making sure to flag any repairs, making claims with Airbnb on your behalf and ensuring the home stays perfect for the next guest stay. See our case studies.

Our service also includes a team of local handymen who can respond quickly to emergencies, repairs or simple tidy-ups. With us, your home will remain in tip-top condition. Homeowners and landlords, when onboarding with us, will decide if they want us to do immediate repairs by setting a budget or running any problems by them first.

Our Property Management Service Is Simple To Set Up:

  1. Sign up: Talk to our host advisors to see how much you can earn
  2. Onboarding: Getting your property ready so you can make all the decisions remotely.
  3. Go live: Your property will be posted on various booking platforms so you can start earning immediately.
We do everything from Airbnb management to long-term lets, all wrapped up in one easy service. Why settle for less? Get started.

Professional Housekeeping With Local, Vetted Cleaners

Our team of professional housekeepers have years of experience working in hotels and BnBs, which means they know how to add that personal touch to your home whilst keeping it looking perfect.

Our partners can expect an impeccable, clean place after each visit.

Because let’s face it, a little house pampering has never failed to put a smile on someone’s face. We take care of all the little details, which add a feel of homely luxury, increasing the usual standard of an Airbnb experience.

Depending on the property location, we will use in-house or professional cleaners to clean and prepare the property to a guest-ready standard.

Property Cared For And Looked After To Hotel Standards

Our housekeepers are trained to provide hotel-grade cleaning services.

You can also expect them to provide:

  • High-quality linens and towels
  • Restock all essentials
  • Professionally clean your home

We will take care of arranging the replenishment of essential items such as WC rolls and hand soap as well as cleaning products if required. Other items are discretionary, such as toiletries like shampoo, body wash, and welcome gifts.

It’s important to provide guests with clean linen and towels during their stay. We may have a linen delivery service if it covers the property location. Otherwise, we will need you to provide a few sets for the cleaning company to launder.

Our departing guests have the opportunity to rate the cleanliness, which means we can continuously improve our service from their feedback.

Property Maintenance, Fixes And Repairs Managed

From quick little fixes like changing a lightbulb to repainting the walls, our handymen can handle any basic property maintenance task and will be on call 24/7 during your guest’s stay.

We know that we will be looking after your home, and we want you to trust us with it – that’s why we go the extra mile to ensure you never have to worry about the little things; we’ve got it covered!

All tradesmen and handymen we work with are vetted and insured – as your partnered Airbnb hosting company, we will be accountable for their punctuality, cleanliness and quality of work.

What’s Covered In Our Property Maintenance Package? Fees From 12%

We understand that it’s important for hosts to know exactly how far we will go to take care of their homes. Here’s what our handymen can do:

Plumbing: We’re here whether you need a new washing machine that needs installation, a faulty kitchen tap, or a blocked toilet. You’re covered from simple tasks like bleeding a radiator to clearing the drain.

Painting: Chips, cracks and marks can appear out of nowhere, but to ensure your property stays intact and looks fresh, we’ll touch up where necessary.

Home upgrades: Do we need a new flat screen on the wall? Remove an old couch or refurbish a kitchen. Our handyman can make this happen and help advise on the best appliances for your Airbnb property.

Gas safe: We can employ gas engineers who are qualified and registered with the Gas Safe scheme – From here, we will issue gas safety certificates service or replace your boiler or gas cooker.

Some booking channels, such as Airbnb and TripAdvisor, provide insurance coverage in the case of damages. We will raise a claim for you if there is supporting evidence of damages. AirCover’s damage liability covers up to £1,000,000.

You may also want to consider having your insurance cover potential damages; several companies now offer insurance specifically for short-term and holiday rentals. We can recommend these to you if needed.

More FAQs.

Toby France

Co-Founder

Professionalism and consistently delivering quality service are his key focus, and to ensure the team and operations deliver on this.

Veronica Tribolati

Co-Founder

Being a natural extrovert and a go-getter, Veronica is a great communicator and is the face of HelloGuest.