We had a very enjoyable 3 night stay in this flat in Lewes. The location is excellent and although there is no parking at the property, there is a very… read more
Linda4/25/2023
We coordinate handyman or contractors
HelloGuest was created to eliminate the inconvenience of short-letting and help landlords and homeowners maximise their rental revenue without worrying about guest damage or property repairs.
- Owners have more control over repair decisions, with the option to set a budget for immediate repairs or to have issues checked with them first.
- We offer a more hands-off property care service, including repair reporting, support for Airbnb damage claims.
HelloGuest was awarded "Hosting Excellence" by Airbnb at the annual Northern Europe Professional Host Summit in 2024
NEVER KNOW THE DIFFERENCE
We Take Good Care Of Your Home
Our holiday let management service not only includes keeping your home safe through vetting and pre-approving guests but also making sure to flag any repairs, making claims with Airbnb on your behalf and helping arrange any necessary work before the next guest arrives. See our case studies.
Our Property Management Service Is Simple To Set Up:
- Sign up: Talk to our host advisors to see how much you can earn
- Onboarding: Getting your property ready so you can make all the decisions remotely.
- Go live: Your property will be posted on various booking platforms so you can start earning immediately.
Professional Housekeeping With Local Cleaners
We have access to a team of professional housekeepers with years of hotel and B&B experience, and they know how to add a personal touch to every property while keeping it looking its best.
- We aim to provide Property owners with an impeccably clean and welcoming space after every visit.
Because let’s face it, a little house pampering never fails to put a smile on someone’s face. Professional cleaners can handle the small details that make a property feel welcoming and enhance the Airbnb guest experience.
Depending on the property’s location, we will help you source the right professional cleaners to prepare the property to a guest-ready standard.
Property Cared For And Looked After To Hotel Standards
We aim to provide housekeepers who are trained to deliver hotel-grade cleaning.
You can also expect them to provide:
- High-quality linens and towels
- Restock all essentials
- Professionally clean your home
We will take care of arranging the replenishment of essential items such as WC rolls and hand soap, as well as cleaning products if required. Other items are discretionary, such as toiletries like shampoo, body wash, and welcome gifts.
It’s important to provide guests with clean linen and towels during their stay. We may have a linen delivery service if it covers the property location. Otherwise, we will need you to provide a few sets for the cleaning company to launder.
Our departing guests have the opportunity to rate the cleanliness, which means we can continuously improve our service from their feedback.
Property Maintenance, Fixes And Repairs Managed
We can coordinate the handyman or contractors you want us to work with, or try to source suitable ones on your behalf.
From quick little fixes like changing a lightbulb to repainting the walls, we can organise handymen who can handle any basic property maintenance task during your guest’s stay.
We know we will be looking after your home, and we want you to trust us with it. That’s why we go the extra mile so you have less to worry about; we’ve got it covered.
All tradesmen and handymen we coordinate are recommended. As your partnered Airbnb hosting company, we will assist with their punctuality, cleanliness, and quality of work.
What Maintenance Can We Help Arrange?
We understand that hosts need to know exactly how far we will go to care for their homes. Here’s what a handyman can do:
Plumbing: We’re here whether you need a new washing machine that needs installation, a faulty kitchen tap, or a blocked toilet. You’re covered from simple tasks like bleeding a radiator to clearing the drain.
Painting: Chips, cracks and marks can appear out of nowhere, but to ensure your property stays intact and looks fresh, we’ll arrange touch ups where necessary.
Home upgrades: Do we need a new flat screen on the wall? Remove an old couch or refurbish a kitchen. Our arranged handyman can make this happen and help advise on the best appliances for your Airbnb property.
Gas safe: We can cordinate gas engineers who are qualified and registered with the Gas Safe scheme. They can issue gas safety certificates service or replace your boiler or gas cooker.
Some booking channels, such as Airbnb and TripAdvisor, provide insurance coverage in the case of damages. We will raise a claim for you if there is supporting evidence of damages. AirCover’s damage liability covers up to £1,000,000.
You may also want to consider having your insurance cover potential damages; several companies now offer insurance specifically for short-term and holiday rentals. We can recommend these to you if needed.
Toby France
Co-Founder
Professionalism and consistently delivering quality service are his key focus, and to ensure the team and operations deliver on this.
Veronica Tribolati
Co-Founder
Being a natural extrovert and a go-getter, Veronica is a great communicator and is the face of HelloGuest.
- What does our maintenance service include?
From changing lightbulbs to organising larger repairs and general upkeep, we help keep your property guest-happy. Full reporting and communication. - Can we respond to urgent maintenance issues during stays?
Yes. We work with local handymen who can respond quickly to emergencies, repairs and tidy-ups. - Do you keep track of all repair costs?
Yes. When you onboard, you can choose whether our coordinated handymen carry out immediate repairs within an agreed budget or check with you first. - Can we help with guest Airbnb damage claims?
Yes. We can report on any damage to your property, gather photographic evidence and raise claims with Airbnb on your behalf. - Are HelloGuest provided tradespeople fully vetted?
HelloGuest fully vets, reviews, and insures the handymen and tradespeople we work with to the best of our ability.
Summary
HelloGuest’s Property Management service covers changeover cleaning and laundry, linen and essentials, compliance checks, regular maintenance and repairs, redecorating and handyman tasks, plus performance updates, keeping your holiday let guest-ready.