Great little flat as a base for exploring the local area. Extremely convenient for the station and walks by the river or further afield, as well as visits to the… read more
Leanne10/05/2023
Protect Your Vacation Home From Damage
HelloGuest was created to eliminate the inconvenience of short-letting and help landlords and homeowners maximise their rental revenue without worrying about guest damage or property repairs.
- Owners have more control over repair decisions, with the option to set a budget for immediate repairs or to have issues checked with them first.
- We offer a more hands-off property care service, including repair reporting, support for Airbnb damage claims, and 24/7 maintenance cover.
HelloGuest was awarded "Hosting Excellence" by Airbnb at the annual Northern Europe Professional Host Summit in 2024
NEVER KNOW THE DIFFERENCE
We Take Good Care Of Your Home
Our holiday let management service not only includes keeping your home safe through vetting and pre-approving guests but also making sure to flag any repairs, making claims with Airbnb on your behalf and ensuring the home stays perfect for the next guest stay. See our case studies.
Our Property Management Service Is Simple To Set Up:
- Sign up: Talk to our host advisors to see how much you can earn
- Onboarding: Getting your property ready so you can make all the decisions remotely.
- Go live: Your property will be posted on various booking platforms so you can start earning immediately.
Professional Housekeeping With Local, Vetted Cleaners
Our team of professional housekeepers have years of experience working in hotels and BnBs, which means they know how to add that personal touch to your home whilst keeping it looking perfect.
Our partners can expect an impeccable, clean place after each visit.
Because let’s face it, a little house pampering has never failed to put a smile on someone’s face. We take care of all the little details, which add a feel of homely luxury, increasing the usual standard of an Airbnb experience.
Depending on the property location, we will use in-house or professional cleaners to clean and prepare the property to a guest-ready standard.
Property Cared For And Looked After To Hotel Standards
Our housekeepers are trained to provide hotel-grade cleaning services.
You can also expect them to provide:
- High-quality linens and towels
- Restock all essentials
- Professionally clean your home
We will take care of arranging the replenishment of essential items such as WC rolls and hand soap as well as cleaning products if required. Other items are discretionary, such as toiletries like shampoo, body wash, and welcome gifts.
It’s important to provide guests with clean linen and towels during their stay. We may have a linen delivery service if it covers the property location. Otherwise, we will need you to provide a few sets for the cleaning company to launder.
Our departing guests have the opportunity to rate the cleanliness, which means we can continuously improve our service from their feedback.
Property Maintenance, Fixes And Repairs Managed
From quick little fixes like changing a lightbulb to repainting the walls, our handymen can handle any basic property maintenance task and will be on call 24/7 during your guest’s stay.
We know that we will be looking after your home, and we want you to trust us with it – that’s why we go the extra mile to ensure you never have to worry about the little things; we’ve got it covered!
All tradesmen and handymen we work with are vetted and insured – as your partnered Airbnb hosting company, we will be accountable for their punctuality, cleanliness and quality of work.
What’s Covered In Our Property Maintenance Package? Fees From 12%
We understand that it’s important for hosts to know exactly how far we will go to take care of their homes. Here’s what our handymen can do:
Plumbing: We’re here whether you need a new washing machine that needs installation, a faulty kitchen tap, or a blocked toilet. You’re covered from simple tasks like bleeding a radiator to clearing the drain.
Painting: Chips, cracks and marks can appear out of nowhere, but to ensure your property stays intact and looks fresh, we’ll touch up where necessary.
Home upgrades: Do we need a new flat screen on the wall? Remove an old couch or refurbish a kitchen. Our handyman can make this happen and help advise on the best appliances for your Airbnb property.
Gas safe: We can employ gas engineers who are qualified and registered with the Gas Safe scheme – From here, we will issue gas safety certificates service or replace your boiler or gas cooker.
Some booking channels, such as Airbnb and TripAdvisor, provide insurance coverage in the case of damages. We will raise a claim for you if there is supporting evidence of damages. AirCover’s damage liability covers up to £1,000,000.
You may also want to consider having your insurance cover potential damages; several companies now offer insurance specifically for short-term and holiday rentals. We can recommend these to you if needed.
Toby France
Co-Founder
Professionalism and consistently delivering quality service are his key focus, and to ensure the team and operations deliver on this.
Veronica Tribolati
Co-Founder
Being a natural extrovert and a go-getter, Veronica is a great communicator and is the face of HelloGuest.
- What does our maintenance service include?
From changing lightbulbs to organising larger repairs and general upkeep, helping keep your property guest-happy. Full reporting and communications. - Can we respond to urgent maintenance issues during stays?
Yes. We work with local handymen who can respond quickly to emergencies, repairs and tidy-ups. - Do you stay on top of all repair costs?
Yes. When you onboard, you can choose whether we carry out immediate repairs within an agreed budget or check with you first. - Can we help with guest Airbnb damage claims?
Yes. We can report on any damage to your property, gather photographic evidence and raise claims with Airbnb on your behalf. - Are HelloGuest’s tradespeople fully vetted?
The handymen and trades we work with are fully vetted, reviewed and insured. We are accountable for the quality of work carried out and your point of contact.
Summarise Page
HelloGuest’s Property Management service covers changeover cleaning and laundry, linen and essentials, compliance checks, regular maintenance and repairs, redecorating and handyman tasks, plus performance updates—keeping your holiday let guest-ready.