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Insurance & Property Damage ProtectionAirbnb Host Damage Protection Terms

Airbnb Damage Policy & Property Security

How safe is Airbnb really? This question causes concern for both Airbnb hosts and guests. As a host, you’ll wonder, “how safe is it to allow strangers into my home?” And no matter how much we want to ignore it, there are real stories of how Airbnb guests and hosts have been scammed and stolen.

However, with that being said, the concern of safety should not discourage you as these incidents are rare, with many of our hosts never, ever experiencing any problems. We always put in extra measures with our properties to ensure our partnered co-hosts never have to worry.

Read on to see how we protect and secure your property, or use the button below to hear it from the experts themselves…

Sultana Rabiya
Sultana Rabiya
30. March, 2023.
Great company with great people. Always responds on time.
5. March, 2023.
Highly reputable company, trustworthy and professional. Excellent management team, would definitely recommend to friends and family.
Christine James
Christine James
27. February, 2023.
Great service!! Really helpful with any queries we have, nothing too much trouble. Highly recommend!
Jack Beattie
Jack Beattie
22. February, 2023.
Thank you to everyone at Helloguest, appreciate all the help getting my property listed and booked out for the periods when I'm away. Veronica and Emily helped me get things set up and gave good advice on how to best furnish the flat including getting a sofa bed for extra guests. Customer service have always responded quickly and blocked dates for my stays. Would recommend to anyone looking for an Airbnb or short term rental management service.
Mariann Komar
Mariann Komar
24. January, 2023.
As a property owner it took a lot of time and work to manage bookings. Now that I found Helloguest I don't have to worry about anything while I'm abroad. They organize cleaning, take care of the guests and solve the maintenance issues. They also manage and advertise my place on many platforms. I can honestly recommend them because I'm very happy with their service. I know my place is in good hands.
Peter Hudson
Peter Hudson
24. January, 2023.
Helloguest have been managing my property for a number of years and I have found them to be honest, efficient and helpful. I would recommend them.
B Sykes
B Sykes
14. December, 2022.
I switched to HelloGuest after using another agency, which almost put me off Airbnb for good. Toby and Veronica however, have been incredible in turning things around. Property was managed well, cleaning all taken care of and looks like guests couldn't be happier. Would 100% recommend their services to anyone in need of Airbnb management in London or beyond.

holiday home management

We Get To Know The Other Party Extremely Well

As experienced property managers and Airbnb hosts, we advise our clients against instant booking, especially for beginners. The instant booking option does not allow us to screen guests properly before accepting their booking requests.

Using the Request to Book option, we get enough information about our guests before their stay to help us make better decisions to protect your property. We’ll be able to see what other hosts say about these guests and how they’ve treated the previous properties they have stayed at.

Aside from reviews and profiles, we interact with your potential guests beforehand to screen them. The power behind this interaction allows us to build a personal connection, which is good for keeping your property safe and secure.

Learn more about how we screen guests.

airbnb host service bath

All Communications with Guests Handled Within The App

We know it’s tempting to avoid the commission Airbnb charges on each booking by contacting guests away from the platform. However, it doesn’t bode well for hosts to give in to such temptations in most cases.

With Airbnb’s secure online platform, we can ensure the safety of both parties. Using external arrangements, especially in terms of payments, outside of the secure system means the company assurance policy will no longer be valid. ➡️ Increase your income.

So, if valuables are stolen or damaged, you will not be compensated – and considering Airbnb’s small commission charge, this is a reasonable price for security.

short-letting management

Clearly Stated House Rules and Expectations

Another form of protection for our Airbnb hosts is where we set and outline clear rules and expectations that prospective guests will be obligated to follow. For example, certain rules prohibit guests from staying out late, inviting other guests, bringing pets or smoking inside.

We even go one step further to outline certain parts of the house that are off-limits or safety directives like how and when to use security systems, carbon monoxide detectors, smoke detectors, etc.

Guests must approve and agree to the terms laid out in the agreement before booking.

Learn more about setting house rules here.

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Security System Installation for Added Protection

One extra layer of protection is installing security systems like security cameras that can help ensure guests respect house rules. They also serve as evidence if a claim needs to be made.

However, in this area, we must be careful. Installing home security systems can cause legal problems for the host as it infringes on the privacy rights of your guests. Therefore, all security systems must adhere to Airbnb’s legal terms and conditions.

Security systems are never to be installed in the guest’s space, like bedrooms, bathrooms, living areas, etc. Instead, they will be installed in off-limit areas, where you can store your valuables outside the property.

Responsible hosting in the United Kingdom

Property Insurance

Property damage is certainly a risk hosts must be prepared for when renting their property to short-term guests. And whilst property damage is a risk, Airbnb’s Host Guarantee program is designed to protect owners from this.

The insurance programme offers hosts up to $1 million in compensation for property damage. However, there are certain areas where the compensation fee will not be applicable, for example, damage to rare artwork or theft of an item you cannot prove was there.

Read more: How we’re holding guests responsible for damage.

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We’ve Got Great Instincts

One fundamental lesson we’ve learned in our experience as Airbnb hosts and entrepreneurs is that one’s instincts are nature’s way of giving essential signals. And whilst that might sound silly to some, it’s crucial to trust your intuition when dealing with guests.

Once we’ve dutifully carried out the above security measures and steps and still don’t feel comfortable with particular arrangements, it’s usually best to deny the request and fill the space with better-trusted guests.

Property Management Company Across The UK

Our services operate from London but cover the most frequently visited, popular tourist destinations across EnglandScotland and Wales. Discover our property rental portfolio to see the types of properties we work with, from individual private homes and holiday properties to multi-unit/apartment blocks.

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Toby France

Recommended Property Manager & Co-Founder

“I’ve worked with thousands of short-let properties and helped each, and every business determine their business goals and achieve them.”

Photo of Veronica Tribolati Co Founder

Veronica Tribolati

Guest Manager

Being a natural extrovert and a go-getter, Veronica is a great communicator and is the face of HelloGuest.