Very nice homely apartment with excellent facilities. One minute walk into Lewes centre. If you’re staying in Lewes and don’t want a sterile new build, this place is ideal.… read more
Joe3/06/2025
SCREEN AND ASSESS YOUR AIRBNB GUESTS
Do you need a flexible, hassle-free Airbnb management company that optimises your rental income and vets your guests?
We take the stress out of managing Airbnb rentals by taking over and running them as successful getaways.
- Protect your property. We screen all guests, checking profiles, reviews, comms and booking details.
- Pre-approval & reservation checks reduce risk and avoid the wrong type of bookings.
- Peace of Mind. We add extra measures like deposits, minimum stays, limits on last-minute bookings and clear house rules.
HelloGuest was awarded "Hosting Excellence" by Airbnb at the annual Northern Europe Professional Host Summit in 2024
AIRBNB APPROVAL
Pre-Approved Airbnb Guests
Not only can we increase your earnings, but we can also improve your star ratings, reviews and overall management of the property. But it all begins with vetting your guests, checking owner reviews and taking deposits to ensure we invite the right people in. Ready to hand over your keys? Get started with HelloGuest today.
What You Need To Know About Preapproval
The Airbnb approval feature is a marketing tool encouraging guests to finalise their booking faster. It’s also a valuable feature for the host, who likes to vet and check availability.
When a guest has been pre-approved, they know they can confidently secure those dates, and you can benefit from knowing when and who you’ll be hosting.
Remember that pre-approval does not always guarantee a guest can book, but it’s only fair that they don’t reserve the date so other guests cannot enquire. As a benefit, your calendar will show availability before the booking is finalised and the dates approved.
We often recommend setting reservation requirements, which work similarly and allow a guest to adhere to your specifications before they can pursue the booking.
Even our properties win awards
Guest Approval Process
With Airbnb, you have three choices:
- Guests can book instantly without any recommendations from other hosts
- Guests book instantly
- Guests requiring approval first
Within 24 hours, we’ll accept a pre-approval before it expires to make all the necessary checks before any booking is confirmed. We aim not to discourage bookings but to ensure trustworthy guests and prevent scams.
Our partnered hosts can have the option for instant bookings, which means bookings are confirmed without pre-approval, which means the process is much more instant. However, by having pre-approvals, we can avoid the need to cancel any reservations, which might result in penalties on your account or additional charges.
As any cancellations are shown on your review page, it can come across as a negative to future booking guests, which might make them nervous and result in deleting the listing and starting over. So, it’s important we get it right at the onboarding stage.
*Please note that pre-approval will be vital for new hosts who don’t have reviews.
How We Screen Potential Guests:
Our priority always is the safety of your home. So you can feel safe that your home is being left in good hands.
Our partners can rest assured that we thoroughly screen any potential guests so that we can remain confident that the most reputable and reliable guests will be staying in your house or flat.
We screen guests through numerous methods:
These include checking the profile of the guests, their background and any reviews, and the level of communication and information provided for their stay; if we are unsure about a guest, we will reach out to them to find out more.
How We Protect Your Holiday Home
We also take several other measures to help screen guests and protect the property.
This includes:
- Taking deposits
- Having a longer minimum stay
- Not allowing last-minute bookings
- Setting house rules and pricing levels
- Meeting the guests in person – learn more about guest communication.
Property Management Across The UK
Our services operate from London but cover the most frequently visited, popular tourist destinations across England, Scotland and Wales. Discover our property rental portfolio to see the types of properties we work with, from individual private homes and holiday properties to multi-unit/apartment blocks.
Book A Free Earnings Assessment
Toby France
Co-Founder
“I’ve worked with thousands of short-let properties and helped every business determine their business goals and achieve them.”
Veronica Tribolati
Co-Founder
Being a natural extrovert and a go-getter, Veronica is a great communicator and is the face of HelloGuest.
- How do we vet guests?
HelloGuest reviews profiles, reviews and booking details to avoid the wrong guests. We have a clear vetting procedure for all guests. - Do we use pre-approval for bookings?
Yes. We can use pre-approval and reservation requirements to give you more control before a booking is confirmed. - Can we help reduce risky or unsuitable bookings?
We are experienced and can spot red flags early on in the booking process. Our knowledge helps reduce the risk of scams, cancellations or the guests you wouldn’t want in your home. - What extra steps do we take to protect your property?
Steps include deposits, minimum-stay requirements, limits on last-minute bookings, and house rules. - Why is guest vetting so important?
It protects your home from damage and secures your revenue stream by reducing issues that could affect your reviews or future bookings.
Summarise Page
HelloGuest’s Guest Management covers 24/7 guest support, screening, key exchange and smooth check-in/out. They manage communication and reviews to protect your brand, boost ratings, rank higher on Airbnb, and keep your calendar full.