Full service management in the UK from 12%

Our full-service Airbnb management starts from 12% excl. VAT. Many other Airbnb management companies charge considerably more, while HelloGuest has built efficient, localised UK operational hubs that allow us to keep our management fees competitive.

We’ve spent more than 10 years building efficient, localised operational hubs rather than relying on expensive corporate overheads. This allows us to offer full-service Airbnb management from 12% without adding mark-ups on cleaning, inflated service charges or bundled extras.

Our management fee covers the day-to-day work required to run a successful short-term rental, including listing and booking management, guest communication, check-in and check-out, pricing and listing optimisation, property management, professional cleaning and ongoing support.

Our commission is charged on net rental income only. We don’t add mark-ups to cleaning costs, inflated service charges or unnecessary bundled extras.

Whether you already have a live listing or need us to create one, we’ll help get your property in a position to attract bookings. We manage bookings, guest communication, check-in and check-out, as well as your property’s visibility across short-stay booking platforms.

We can manage your property’s visibility across 40+ short-stay booking platforms, helping you reach a wider audience while we manage your bookings and availability.

Yes. We take care of the wider management of your property and treat it like a boutique hotel. That means keeping on top of damage, wear and tear and repairs, as well as working with independent local contractors who can step in when required.

HelloGuest works with local cleaning companies in your area that can provide same-day service and fast turnarounds. We manage and train our cleaning partners to meet the high standards your guests will expect when staying in your Airbnb. Your fee covers the cleaning costs for your property between stays.

Yes. You can control your calendar, decide when your property is available and set your own house rules, while HelloGuest takes care of the day-to-day work involved in managing the property and its guests.

Depending on your property’s condition and location, there may be some onboarding costs. For example, we may need to arrange new photography (free for some UK locations) or a deep clean before accepting bookings. Other factors can include linen, bed sheets, bath towels, amenities and appliances.

In some cases, fixed fees may apply to individual reservations to cover administration or logistical costs. We’ll make you aware of any applicable additional costs during onboarding.

We collect booking payments and deposits on your behalf, and your earnings are paid directly into your chosen bank account. At the end of each rental month, you’ll also receive a report detailing your bookings, earnings and relevant expenses.

No. HelloGuest has no fixed-term contracts, so you can cancel at any time. You will need to honour or cancel any existing upcoming bookings, and it’s worth bearing in mind that it can take a few months to unlock the full earning potential of a property.

HelloGuest does not provide property insurance as an additional service. However, booking platforms such as Airbnb may provide their own host protection or insurance cover, so you should check the terms of the platforms your property is listed on.

Once onboarding is complete, your booking availability has been set and your listing is live, your property will be ready to start accepting bookings.