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Extra Costs To Expect

HelloGuest only charges a 12% commission fee for Airbnb management throughout the UK. 

  We had a very enjoyable 3 night stay in this flat in Lewes. The location is excellent and although there is no parking at the property, there is a very… read more

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A Guide To What You’ll Be Charged

Remember, Airbnb is a business, too, and there are costs for both hosts and guests using their platform. These fees are supposed to cover the operational costs, customer support, secure payment processing and development of new features (as well as profit). However, hosts must understand these fees before starting, as they can directly impact your revenue and profitability.
Sultana Rabiya
Sultana Rabiya
30. March, 2023.
Great company with great people. Always responds on time.
5. March, 2023.
Highly reputable company, trustworthy and professional. Excellent management team, would definitely recommend to friends and family.
Christine James
Christine James
27. February, 2023.
Great service!! Really helpful with any queries we have, nothing too much trouble. Highly recommend!
Jack Beattie
Jack Beattie
22. February, 2023.
Thank you to everyone at Helloguest, appreciate all the help getting my property listed and booked out for the periods when I'm away. Veronica and Emily helped me get things set up and gave good advice on how to best furnish the flat including getting a sofa bed for extra guests. Customer service have always responded quickly and blocked dates for my stays. Would recommend to anyone looking for an Airbnb or short term rental management service.
Mariann Komar
Mariann Komar
24. January, 2023.
As a property owner it took a lot of time and work to manage bookings. Now that I found Helloguest I don't have to worry about anything while I'm abroad. They organize cleaning, take care of the guests and solve the maintenance issues. They also manage and advertise my place on many platforms. I can honestly recommend them because I'm very happy with their service. I know my place is in good hands.
Peter Hudson
Peter Hudson
24. January, 2023.
Helloguest have been managing my property for a number of years and I have found them to be honest, efficient and helpful. I would recommend them.
B Sykes
B Sykes
14. December, 2022.
I switched to HelloGuest after using another agency, which almost put me off Airbnb for good. Toby and Veronica however, have been incredible in turning things around. Property was managed well, cleaning all taken care of and looks like guests couldn't be happier. Would 100% recommend their services to anyone in need of Airbnb management in London or beyond.

Overview Of Fees

  • Airbnb charges hosts typically around 3%
  • Airbnb’s commission can go up to 14% or more for hosts with certain cancellation policies.

Fees For Guests:

  • Service Fee: This fee is a percentage of the total reservation cost.
  • Occupancy Taxes and Fees: In some locations, Airbnb collects and remits occupancy taxes and fees on behalf of the host or local authorities. The amount varies by location.
  • Cleaning Fee: Hosts can charge a cleaning fee to cover cleaning. The host sets this fee in addition to the nightly rate.
  • Extra Guest Fee: If the number of guests exceeds what was initially specified in the reservation, hosts may charge an additional fee per extra guest.
  • Security Deposit: Some hosts require a security deposit to cover potential damages or rule violations. Airbnb holds the deposit, which is returned to the guest after their stay.

Fees For Hosts:

  • Service Fee: Airbnb also charges hosts a service fee, a percentage of each booking’s subtotal – 3% for most hosts, up to 14% with certain cancellation policies.

Fee Structure

  • Split-fee: Where service fee is split between the host and guest automatically taken out at payout.
  • Host-only fee: The entire Airbnb commission is dedicated to your payout, usually 14-16%. For some listings, like hotels, a host-only fee is mandatory.

Extra fees

Airbnb used to charge an additional 2% fee for bookings of listings with SuperStrict cancellation policies, totaling 17%. However, since March 2023, Airbnb has no longer charged an additional 2%.

Changing Fees 2023


Changes are coming in certain locations, causing confusion among hosts, so we thought we would break down the changing costs and Airbnb service fees in 2023.

Hosts in some locations who use a software partner can expect changes to their host fee. Until recently, Airbnb charged a 3% fee to the host and a 12-20% fee to the guests. But now, if you use official software and are not located in the United States, Canada, Mexico, Bahamas, Argentina, Taiwan or Uruguay, you’ll be forced into using the new host service and paying a fee of 15% from December 7th – a 12% increase.

Checking If You Use Official Software

Hosts can check by visiting their Airbnb account’s Privacy & Sharing page. You are using official software if a connected app has the same access. For hosts who use software that does not appear on this list, you are not using official software, which might be a security concern.

Hosts can only make back this money by charging more for their listings to make up for it. However, according to Airbnb, hosts should not fear as they claim this is a positive change.

The Host-Only Fee model combines the total fees, making for a simpler, more transparent process, where total fees will be less than the previous formula of Host Fee + Guest Fee.

They’re saying by being connected to one of their channel managers, you’ll experience an increase in bookings, earning more money. But what if you are already partnered with an Airbnb management company privately? Can you opt-out? You can navigate to the same Privacy and Sharing section and remove access to disconnect from the app’s channel managers.

Property Management Across The UK

Our services operate from London but cover the most frequently visited, popular tourist destinations across EnglandScotland and Wales. Discover our property rental portfolio to see the types of properties we work with, from individual private homes and holiday properties to multi-unit/apartment blocks.

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Toby France

Holiday Let Manager

Toby works with properties big and small to help them achieve essential KPIs to grow their holiday let income.

Veronica Tribolati

Airbnb Manager

Being a natural extrovert and a go-getter, Veronica is a great communicator and is the face of HelloGuest.