the same trusted team, year after year
Meet The People Who Make HelloGuest Great
HOSTING WITH A SMILE SINCE 2015
Consistent faces, consistent results
The HelloGuest team comprises several departments, each of which collaborates with our clients to onboard their properties, establish strategies, manage their success across multiple channels, and transition their homes to guests. We also employ several customer service assistants to help with questions, bookings and check-ins, 365 days a year.
We’ve built our success on a stable, long-serving team you can trust. With very low staff turnover rates, you’ll get to know the same dedicated experts who’ve been delivering results for years.
“I am incredibly proud of the supportive, high-performing team we’ve built, all dedicated to delivering flawless property management and maximising returns for our hosts.” Founder, Veronica
Senior Management
Tobias France
Founder & Owner
Hi, I’m Tobias France, co-founder of HelloGuest. I helped launch the business to remove the stress from Airbnb hosting and maximise returns for property owners across the UK.
I’m dedicated to property optimisation and delivering seamless guest experiences. Outside of work, my time is centred around my family, whether I'm keeping up with the children's activities or staying active.
Veronica Tribolati
Founder & Owner
Hi, I’m Veronica Tribolati, co-founder of HelloGuest. Before entering the property sector, I spent 15 years as an equity trader in investment banking across major financial hubs like New York, Paris, and Milan.
I channelled that fast-paced, analytical expertise into founding HelloGuest, aiming to bring corporate-level precision and asset optimisation to the short-let industry.
Elena Corbioli
Accounts
I oversee the day-to-day financial operations, ensuring accounts are accurate, invoices and payments are processed efficiently, and financial records are maintained to the highest standard.
My role helps keep the business running smoothly while providing reliable financial support to both the team and our clients. I hold a degree in Hospitality with Hotel Management and have over 20 years of experience in the hospitality industry.
Client Support & Operations
Arianna Piacentini
Revenue Manager & Performance Optimisation
I help property owners maximise the performance of their short-term rental investments through strategic pricing, market analysis, and revenue optimisation. My day-to-day role involves monitoring booking trends, analysing market demand, optimising listings, and adjusting pricing strategies to ensure our properties remain competitive while achieving the best possible results.
Bence Szanto
Property Maintenance Manager
I oversee the physical upkeep and rapid repair of our short-let properties across the portfolio. A typical day for me is fast-paced, involving everything from routine safety inspections and diagnosing issues to coordinating emergency call-outs with local tradespeople. I bring over 10 years of hands-on property and trade experience, backed by a Level 3 NVQ in Building Maintenance.
Emily Toko
Onboarding Manager
I help property owners successfully launch their short-term rental, guiding clients through contracts, setup, and listing preparation, including photography and cleaning coordination across major booking platforms. Backed by 10+ years of experience in property management, administration and customer service, I make the onboarding process simple, seamless and stress-free.
Eszter Debreczeni
New Client Support
I help property owners through the early stages of joining our service and coordinating enquiries. My day-to-day involves answering questions, supporting bookings, deposit and payment-related tasks, working on cleaner vetting, and connecting cleaners with clients. I have hands-on experience in short-let property management support, client communication, guest reservation payments, and data handling.
Janos Csumpilla
Channel Manager
I support internal teams with OTA listings, PMS and channel connections, mapping, troubleshooting, listing setup and platform-related operational tasks. I have several years of experience in IT, property technology and online booking workflows, supported by a BSc in Computing Technologies to ensure our properties are ready across platforms such as Airbnb, Booking.com, Expedia, and Vrbo.
Andrea Toth
Operations & Onboarding
My role focuses on property onboarding, key management, guest support, and housekeeping-related tasks. My day-to-day work includes visiting and assessing London properties, checking their condition, and ensuring they are ready for professional photography. I have over 30 years of experience in hospitality, property services, and real estate, including apartment service and client-facing operational roles.
Marc Schmitz
Short-Let Cleaning Team Manager
With 15 years of hospitality operations expertise, I specialise in fast-paced turnaround schedules, deep-cleaning protocols, and maintaining 5-star guest review standards across Airbnb and vacation rental portfolios. I’m an expert at vetting and onboarding top-tier housekeeping talent to ensure maximum reliability and trust. Proven track record in minimising downtime, managing linen logistics, and conducting quality control audits.
Lorena Canseco
Operations & client support
I provide essential day-to-day support to both guests and hosts to ensure properties run smoothly. I tackle operational challenges quickly and manages housekeeping teams outside of London by coordinating schedules, resources, and on-the-job hurdles. Leveraging my professional background in design, I also oversee creative property improvement projects to keep every location looking its absolute best.
Naushad Hossain
Operations & client support
With a wealth of experience in residential property management, I play a key role in delivering exceptional service to both owners and guests. My proactive approach, strong attention to detail, and excellent communication skills help ensure every property is maintained to the highest standard while maximising rental performance. Always ready with a practical solution, I thrive on tackling challenges and keeping operations running seamlessly.
Emese Szigeti
New Client Manager
As the first point of contact for prospective homeowners, I am passionate about building trust from the very first conversation. With a background in HR and Learning & Development, I am driven by a genuine passion for supporting clients, understanding their needs, and delivering an outstanding customer experience. Drawing on my industry knowledge and client-focused approach, I help homeowners make informed decisions with confidence, ensuring they feel supported.
Customer Service
Mariann Komar
Customer Service Assistant
I connect guests, property owners, internal departments and cleaners. My typical day involves managing daily operations by processing reservation requests, assisting guests with inquiries, providing rapid troubleshooting for on-site issues, and coordinating directly with the maintenance team when needed. For owners, I assist with calendar adjustments and handle the administrative processing of damage claims.
Marietta Mohai
Customer Service Assistant
As a core team member since 2016, I specialise in customer service, managing daily communication between guests, property owners, cleaners, and our maintenance team. My day-to-day role revolves around proactive problem-solving and following up on ongoing issues to ensure everything is resolved as quickly and smoothly as possible. I also hold a BA degree in Tourism and Catering.
Vivien Sarkany
Customer Service Assistant
With over 10 years of experience, I support a high-quality guest experience by acting as a central point of contact, managing enquiries, resolving issues, supporting check-in and check-out, and directing specialist requests to the correct departments. I also coordinate operational tasks, including booking calendar updates, reservation tracking, and follow-ups across platforms such as Airbnb, Booking.com, Expedia and Vrbo.
Viki Binges
Customer Service Assistant
A big part of my role is supporting guests through platforms like Airbnb and Booking.com while helping to keep our day-to-day operations running smoothly through effective problem-solving and organisation. From coordinating our London cleaning team and managing linen schedules to making sure every property is ready for the next guest, I enjoy being part of the team that keeps everything running seamlessly behind the scenes.
Award-Winning Airbnb Property Management
Thank you Airbnb!
We were so pleased to be recognised and awarded “Hosting Excellence” at the annual Northern Europe Professional Host Summit, which brought together the top 100 pro-hosts to celebrate their success in London on November 15th 2024. We had an incredible time and are so thankful!
WHAT CLIENTS SAY ABOUT US
Client Testimonials
