Short to Long Let Property and Airbnb Management in London and across the UK

HelloGuest provide a full ‘end to end’ professional hosting and Airbnb management service delivered by one of the most experienced teams in the space. We cover all the UK for short-term letting and our services extend to medium- and long-term lettings to provide a full range of rental options to maximise your earnings.

Hello Guest are one of the original London Airbnb management companies operating from the early days when the sector was getting established. Over time, we have fine-tuned the processes, understand the industry and have the inside knowledge to get the best performance from your listing.

Our focus is being the best Airbnb management company and property service personalised around your requirements. We don’t believe one size or approach fits all and understand every property and its location are unique.

Property with Open Door

Why choose HelloGuest

  • Highly experienced In-house team & a dedicated manager
  • Property listed on all major booking platforms 
  • Short, medium & long let options to maximise earnings
  • Property management coverage and Airbnb management London & all the UK
  • No contract commitment, lock-in, or notice period
  • 95% of all guest reviews are 4 & 5 stars

Short Let & Airbnb Management Services

Support

Guest Communication and Support

We take care of guests from their reservation to check-out. Our experienced in-house customer service team is online all day 7 days a week to give fast responses.

Credit Check

Screenings and Bookings

Screening of guests, managing bookings, the payment process, and availability in the bookings calendar across all the booking channels & platforms.

Key Exchange

Key Exchange and Check In

We offer ‘in person’ meet and greet services to hand over the keys as well as self-check in options. Guests are provided instructions and house rules to help them settle in.

Spray

Cleaning and Laundry Service

We provide hotel quality cleaning standards and housekeeping services. This includes handling bed linen, towelling for each guest stay and full replenishment of toiletries.

Terrace

Create and Optimise the Property Listing

Creation and optimisation of a new or an existing listing, onboarding your property details, as well as arranging for professional photography.

Multiple Documents

Multi-Channel Marketing for Maximum Exposure

We set up and connect your listing using our property management software. We can reach over 40+ booking channels but we only select the best sites for your listing and location.

Speedometer

Smart Pricing & Optimisation to Increase Returns

Use of pricing tools and strategies to optimise pricing & occupancy levels. We monitor and measure performance to make adjustments to maximise your returns.

Calendar

24/7 Support Service & Property Maintenance

Support for property owners and guests to manage any property and maintenance issues.

Review

Check-Out & Guest Reviews

The property is checked after each rental to ensure it has been left in good order. We manage the guest reviews to get your listing a good rating.

Multi-channel Exposure

HelloGuest advertises on the right combination of rental channels for maximum exposure depending if you are letting on a short, medium, or long term rental basis. We can also create your own dedicated property listing to allow guests to book directly.

We can advertise to over 40+ booking sites but are selective to find the most suitable for your rental property, rental requirements and location. Examples of some leading short let sites are VRBO, Airbnb, Booking.com, Tripadvisor, mid-term stays Homelike, Spotahome and long lets Zoopla, Rightmove.

Property Platforms

UK-Wide Coverage

We manage a wide range of rental properties in popular areas and tourist destinations. This includes accommodation in all the major cities in the UK but also more remote rural holiday destinations.

Contact us about our rental management services and location coverage.

UK Map

Our 4-step process to get your property let

Camera

1 Onboarding

We collect the property details and particulars from you, this includes arranging professional photography if necessary.

Checklist

2 Listing

We can create a new listing or take over management of an existing listing. We will create the content, features and settings consulting with you to optimise the listing.

Calendar

3 Availability & Pricing

Set up availability in the calendar and pricing levels for different periods and according to your pricing requirements.

Paper Plane

4 Go Live

Once the listing, availability, and pricing are set we can distribute and connect the listing to the booking sites to start receiving bookings.

Family room with open patio doors

Long Term Letting and Rental Options

HelloGuest offer long-term letting and rental property management. This offers our clients several advantages and benefits to be able to switch between advertising for different periods or mix/combine them to increase returns and minimise void periods.

For long-term letting vs short or holiday letting, there are a number of different legal requirements, such as the rental contract, deposit protection, safety certificates, and tenant information. We can help with manage all the requirements for you.

HelloGuest has been managing long term lettings for many years and are members of the Property Redress Scheme (PRS), Client Money Protection Scheme (CMP) and Tenancy Deposit Scheme (TDS).

Please get in touch with our lettings team for more information.

Contact us

Guest Reviews and Host Endorsements

We deliver hassle-free Airbnb hosting & rental services – Over 95% of guest reviews are ★★★★☆ or ★★★★★

See live examples of reviews

Guest Reviews

Veronica and HelloGuest were very good hosts and really helpful with all our questions. The flat was in a great location, modern and clean like a hotel. Fast replies and would stay there again if I visit London.
Donald , USA★★★★★
We had a great stay in Veronica’s house, really lovely spacious home, gorgeous clean bedding! Spotlessly clean, great location and answered our questions quickly.
Ellen , France★★★★★

Host Reviews

Modern Apartment
HelloGuest has managed our property for several years both for Airbnb short lets and long letting. They have been excellent and flexible to accommodate our needs, we often stay in the property ourselves.
Henry, Fulham, London
We were looking for an Airbnb property management company that can advertise on different holiday rental sites and can provide a full service our property location as we live abroad. HelloGuest have taken really good care of the property and is fully booked out in the season.
Jane, Newquay, Cornwall

Common Airbnb Management Service Questions

How long does it take to create a listing?

The timing will vary depending on the availability of the property information, photos, servicing needs, access and the booking sites getting the listing connected – on average you can expect it will take 1- 2 weeks.

How long does it take to receive the first booking?

It will usually take between 10 to 15 days to receive your first booking but this can vary. Booking sites are marketplaces so a lot will depend on the level of demand and supply, the rental property characteristics, and the rental pricing.

What do I do with my personal belongings?

If you have belongings in the property, then we strongly suggest removing anything with significant sentimental or monetary value or at least store in a place with a secure lock but please do not leave the property bare and empty!! Guests love to stay in homely places with character and they will normally respect your belongings.

Do you use your own cleaners?

This will depend on your location, we either work with cleaning companies we have screened that meet your needs (this can include cleaners you are currently using) or our own inhouse cleaners which typically come from a hotel background who are well trained in cleaning standards for short stay rentals.

Do we use our own profile or yours for the listing?

We are flexible depending on whichever option works best for you. We would generally recommend retaining established listings with a good review history. For new property listings we recommend using our profile as we have well-managed good profiles on the booking channels.

Visit our FAQ page for more a full list of questions and rental information.

Browse our FAQ